ISTC London Group - Gamification: The New Black, with Galyna Key
- London Canal Museum, N1 9RT London
Speaker: Robert Scott-Norton of Sage UK
Robert's presentation will focus on the changing world of technical
Technical communicators sometimes worry about the future of their roles as
user-generated content grows, documents shrink, and agile methods make teams
of 'generalists'. But there are opportunities to use the skills that
technical communicators possess - somewhere out there beyond the comfort
zone. This story is one of how technical communicators were part of a key
project team to manage thousands of customers through the transition to new
software. From designing the earliest messages, planning and delivering both
a customer and employee engagement plan, producing specialist materials for
hundreds of conference attendees, all the way to inventing a robot. It is
how the skills and knowledge of technical communicators can provide
essential complement to those of product managers, marketing communicators,
and technical support experts to produce something radically different from
another help file. It is a story of what might just exist for you somewhere,
just a little beyond your comfort zone.
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