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Christie Care Certificate - Foundation Level Communication Skills: Care, Compassion, Dignity And Respect

The Christie School of Oncology

Christie Care Certificate - Foundation Level...
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Ticket Information

Type End Quantity
General Admission 1 hour before event starts Free  

Share Christie Care Certificate - Foundation Level Communication Skills: Care, Compassion, Dignity And Respect

Event Details

*This course is exclusively for Christie staff unertaking the Christie Care Certificate

Course Desciption

Using the latest evidence, interactive discussion & DVD material, this session aims to enable staff to communicate in a way which ensures that patients feel their perspective has been heard, and that they & their relatives/carers have been treated with care, compassion, dignity and respect.


Outcomes

  • Explore the relationship between good communication skills and compassionate care
  • Recognise the attitudes and behaviours that enable patients to feel heard & respected
  • Identify & discuss the skills which enable sensitive communication

Content

• Patient experiences – why communication matters
• Recognising barriers to communication
• Key communication skills for:
 - Handling patient cues
 - Listening & responding to patients concerns, needs & preferences
 - Handling patients’ emotions sensitively & responding to difficult emotions

Suitable for

Healthcare support worker’s undertaking The Christie Care Certificate

Email olivia.smith@christie.nhs.uk, call 0161 918 2012 or visit @TheChristieSoO

Do you have questions about Christie Care Certificate - Foundation Level Communication Skills: Care, Compassion, Dignity And Respect? Contact The Christie School of Oncology

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When & Where


The Christie School of Oncology Education centre
550 Wilmslow Road
M20 4BX Manchester
United Kingdom

Christie Care Certificate - Foundation Level Communication Skills: Care, Compassion, Dignity And Respect
Things to do in Manchester Other Other

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