CUSTOMER SERVICE IS ROCKET SCIENCE - EASTLEIGH
Tuesday, 23 September 2014 from 10:00 to 13:00 (BST)
Eastleigh, United Kingdom
San Francisco, California
London, United Kingdom
Delivering Outstanding Customer Service every time might sound easy, but it seems to be the exception rather than the rule. Here is a seminar that will help you learn how to deliver that outstanding customer service every time.>
- Assess your own customer service performance
- Develop skills and knowledge in providing excellent service to your customers
- Communicate more effectively with your customers
- Handle complaint and difficult customer situations to everyone’s satisfaction>
Those attending and learning the formula will be opening the door to providing excellent customer service that will make them stand out from the crowd, and is relevant to anyone who deals with customers – in person or on the telephone.
Half-Day Seminar –10.00am – 1.00pm
Our presenter for this course is Steve Warren, Director of Aquilegia Training & Consultancy He has a real passion for great service and has produced several titles on customer care, including the self-study manual Giving Super Service, and audio CD Outstanding Customer Service. Steve adopts an enthusiastic, but relaxed style in the training room; using stories, metaphors and real life examples to illustrate and bring the subject matter to life. He aims to make training both practical and relevant to everyone participating on his programmes
Who should attend
Anyone who is serious about developing their customer service skills and really stand out as an excellent customer service provider.