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CUSTOMER SERVICE IS ROCKET SCIENCE - EASTLEIGH

Southern Entrepreneurs

Tuesday, 23 September 2014 from 10:00 to 13:00 (BST)

Eastleigh, United Kingdom

CUSTOMER SERVICE IS ROCKET SCIENCE - EASTLEIGH

Ticket Information

Ticket Type Sales End Price Fee Quantity
Customer service Ended £35.00 £0.00

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Event Details

 

Aim

 

Delivering Outstanding Customer Service every time might sound easy, but it seems to be the exception rather than the rule. Here is a seminar that will help you learn how to deliver that outstanding customer service every time.>

 

 

 

Course objectives

 

  • Assess your own customer service performance
  • Develop skills and knowledge in providing excellent service to your customers
  • Communicate more effectively with your customers
  • Handle complaint and difficult customer situations to everyone’s satisfaction>

 

 

 

Course overview

 

Those attending and learning the formula will be opening the door to providing excellent customer service that will make them stand out from the crowd, and is relevant to anyone who deals with customers – in person or on the telephone.

 

 

 

Structure

 

Half-Day Seminar –10.00am – 1.00pm

 

 

 

Tutor

 

Our presenter for this course is Steve Warren, Director of Aquilegia Training & Consultancy He has a real passion for great service and has produced several titles on customer care, including the self-study manual Giving Super Service, and audio CD Outstanding Customer Service. Steve adopts an enthusiastic, but relaxed style in the training room; using stories, metaphors and real life examples to illustrate and bring the subject matter to life. He aims to make training both practical and relevant to everyone participating on his programmes

 

 

 

Capacity

 

15 delegates

 

 

 

Who should attend

 

Anyone who is serious about developing their customer service skills and really stand out as an excellent customer service provider.

 

 



Do you have questions about CUSTOMER SERVICE IS ROCKET SCIENCE - EASTLEIGH? Contact Southern Entrepreneurs

When & Where


Wessex House
Upper Market Street
SO50 9FD Eastleigh
United Kingdom

Tuesday, 23 September 2014 from 10:00 to 13:00 (BST)


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Organiser

Southern Entrepreneurs

Southern Entrepreneurs is a non-profit making business support service based in Hampshire.  Over the last decade we have helped hundreds of local businesses achieve success by giving them access to key business contacts and information.

We predominately work with small to medium sized businesses across the public and private sector. We support members to learn, network, connect and grow. SE is a member-led service – our members work across a number of different business sectors, giving us the knowledge to understand your business and support your growth.

We have built a strong community of like-minded business professionals who share knowledge, experience and best practice with the sole aim of achieving mutual success.

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