The customer experience is the key differentiator between businesses. Excellence in customer relationships creates a positive brand image and ensures your customer will return or refer your product / service to someone else. Rarely do you get a second chance.
This workshop will build on your present face-to-face, telephone and email communication and customer service skills and introduce new ones.
Key Learning Themes
- Why exceeding your customers‘ expectations should be the norm
- How to project a professional and positive image in your own personal style
- To recognize the balance between competency and genuine empathy
- What your behaviour and attitudes tell others
- Benefits and skills to improve listening and questioning techniques
- How to manage difficult situations with confidence and knowledge.
Benefits of the course
"Well managed, motivating course"
During the day, you will enhance your skills in communication, learn how to project a more confident and professional image and develop the skills to handle challenging people and situations to ensure the best possible customer experience.
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When & Where
EX2 7HU Exeter
Crisp Professional Development
CRISP PROFESSIONAL DEVELOPMENT
What will you learn today?
Crisp Professional Development exists for one reason – to support and facilitate the learning and development of individuals and teams.
Since 1990 Crisp Professional Development has been delivering exceptional training courses, management development programmes and leadership interventions. We operate in-house training programmes at your premises, run open courses for all and offer blended learning through our online learning platform. As an ILM centre our training enjoys national accreditation.
Our coaching interventions are for c-suite executives and business owners; for leaders and managers in transition; for people in between careers, and for groups seeking greater team cohesion and improved performance.