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DEALING WITH AGRESSION IN BUSINESS - FLEET

Southern Entrepreneurs

Thursday, 8 December 2016 from 10:00 to 13:00 (GMT)

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Ticket Type Sales End Price Fee Quantity
Dealing with Agression 8 Dec 2016 £35.00 £0.00

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Event Details

Handling Aggressive Behaviour


Aim

To help participants develop their skills in the handling of aggressive behaviour, whether that be dealing with a colleague or client/customer, so that every interaction is not only handled effectively but the colleague/client/customer is left feeling far more positive about your behaviour, approach and services than ever before.

Course objectives 
• To recognise a variety of triggers for aggressive behaviour in others by their verbal and non-verbal language and actions
• To reach an awareness of your personal experiences helping you to monitor and control your reaction to aggression in others
• To create and maintain rapport with your colleague/clients/customers enabling you to get to the heart of their issues
• To handle complaints in a proficient way, reducing the recurrence of common complaints and increasing client/customer satisfaction


Learning outcomes 
• Recognise and adapt your behaviour to calm that of your colleague/client/customer
• Ensure that time is given for reflection to analyse and make adjustments to prevent recurrence
• Whilst being mindful of any underlying issues, implement a complaints process consistently with each complaint


Course overview
This interactive and course will get you exploring the “how to do it really well” not just “how to” way of handling aggressive behaviour, giving you a new positive attitude, thus welcoming the opportunity to make things even better for your working environment and client/customer. We shall provide you with a toolkit of information, skills and knowledge to take away with you to implement within your everyday business activity.

Structure 
Half Day Session

Tutor 
Amanda Cathcart of Vision Business Consulting Limited is highly skilled, professional and knowledgeable both as a Coach and Trainer with over 25 years of experience across a wide range of sectors helping both businesses and the people within them.

Who should attend? 
This course will benefit business owners and staff at all levels and in any role, who feel they need a better approach to handling aggressive behaviour effectively.


 

 

 

 

 

Do you have questions about DEALING WITH AGRESSION IN BUSINESS - FLEET? Contact Southern Entrepreneurs

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When & Where


Civic Offices - FLEET
Harlington Way
GU51 4AE Fleet
United Kingdom

Thursday, 8 December 2016 from 10:00 to 13:00 (GMT)


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Organiser

Southern Entrepreneurs

Southern Entrepreneurs is a non-profit making business support service based in Hampshire.  Over the last decade we have helped hundreds of local businesses achieve success by giving them access to key business contacts and information.

We predominately work with small to medium sized businesses across the public and private sector. We support members to learn, network, connect and grow. SE is a member-led service – our members work across a number of different business sectors, giving us the knowledge to understand your business and support your growth.

We have built a strong community of like-minded business professionals who share knowledge, experience and best practice with the sole aim of achieving mutual success.

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DEALING WITH AGRESSION IN BUSINESS - FLEET
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