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Digital Public Services: Simpler. Quicker. More Engaging is an interactive event that allows delegates to pose their own problems that they'd like to see a digital solution to, which will then be considered in real-time throughout the conference by the whole audience.
The way we do business, the way we bank, travel, shop and communicate has irrevocably changed. Online activity and new technologies are a huge part of our everyday lives. Online services tend to be quicker and easier to use and public expectations are rising in tandem with the pace of technology. The way public services are accessed needs to be simpler and more convenient, services should be delivered at times and in ways that suit the people who use them. The Government Digital Strategy is leading a transformation in how public services are provided ensuring they are more agile, more flexible and fit for the 21st Century.
More needs to be done in the public sector to reap the benefits of the digital age. The use of digital public services lags far behind the private sector. According to the Digital Efficiency Report transactions online can be 20 times cheaper than by phone, 30 times cheaper than postal and as much as 50 times cheaper than face-to-face. It is estimated by moving services from offline to digital services the government could save between £1.7 and £1.8 billion each year. At Digital Public Services: Simpler. Quicker. More Engaging delegates will learn how digital technology can drive better services at lower costs.