In this interactive session, we will explore the key points to consider when the need to handle crucial conversations arises.
The workshop will cover:
• The situations in which handling crucial and difficult conversations could arise
• Communication skills and techniques when remote working
• ACAS guidance on challenging conversations and how to manage them
• Identifying the right person to handle the conversation
• How to time it right
• Effective use of policies and procedures
• Containment, control and preventing escalation
• Identifying potential flare points and managing emotions
• Effective planning
By placing an order to attend our training course you agree and acknowledge that:
1.this shall constitute an order that we reserve the right to either accept or reject and that this shall not be deemed to have been accepted until such time as we issue our written confirmation; and
2.if we accept your order, we shall invoice for the applicable fee which shall remain payable in full notwithstanding that a delegate or delegates were unable to attend the training course.
