Change the way you approach difficult conversations
- Are you avoiding having a difficult conversation with a colleague?
- Are you putting off addressing an issue with a member of staff?
- Would you like to have more effective conversations with your customers or suppliers?
Book one of the limited places at our 'How to Have Difficult Conversations' workshop on September 25th at Squab Hall, Harbury Lane, Leamington Spa, and discover how to talk to people when it really matters.
When faced with situations where a difficult conversation is required most of us either bury our heads in the sand, hoping the problem will go away, or handle the conversations badly and permanently damage the relationship.
There is another way. Preparing for a difficult conversation can make a huge difference to whether the outcome is something you are satisfied with or not. But how to prepare?
This fascinating, interactive workshop, filled with useful tools and techniques, will provide the answers.
You will leave the workship better able to:
- prepare for having difficult conversations
- think more clearly about what you want from a difficult conversation
- have better ongoing relationships with those that you have difficult conversations with.
Tom Dillon will lead you through the complex world of difficult conversations. Tom's background in psychology means that he brings a whole new dimension to his workshops that will provide you with a much greater understanding of how to talk when it really matters.
As an experienced coach, presenter and trainer, Tom is recognised for his ability to engage his audiences and make the learning fun and interactive for everyone.
Our How to Have Difficult Conversations workshop covers everything from:
- Why we avoid having difficult conversations
- What happens when we let things build up
- Working from old scripts
- The drama triangle
- Preparing for difficult conversations
- How our minds react at crucial times
- Win:Win outcomes
- Staying safe
- Moving to action.
Don’t miss the opportunity to improve the difficult business conversations that you should be having.
Book your tickets now to avoid disappointment.
Jo Webb - Head of English at Whitley Academy
I attended this workshop l as I knew I had a particular difficult conversation coming up that was 'high stakes' so I was interested to see what perspectives and strategies Tom could offer. Tom's manner is calm and draws on models of coaching as well as his business experience. I was really pleased that I'd attended as when I had my 'difficult' conversation the folllowing week with my colleague, it went better than I could have expected. We had a thoroughly amicable and yet uncompromisingly honest meeting which will be a small landmark in an important working relationship in a high pressure environment. I would thoroughly recommend attending the 'Difficult Conversations' workshop.
Richard Atkinson - Director of Steadypost Ltd
I recently attended Tom’s ‘Difficult Conversations’ workshop. His style is relaxed and engaging. Drawing on both his own and on delegates' experiences, Tom links conceptual frameworks and practical applications together very clearly and effectively. I recommend ‘Difficult Conversations’ to anyone aiming to do these better in work or personal contexts.
Tom Mallens - Linkedin Trainer and Speaker
Tom has a relaxed and yet highly effective style that helped me learn a lot of helpful key points in a short time. Fascinating stuff.
When & Where
Silver Lobster Ltd
At Silver Lobster we have a passion for helping people and businesses change and grow. Here are the four things we focus on:-
Silver Lobster Ltd., 20 Church Street, Barford, Warwick CV35 8EN