Improving Collection Performance (Liverpool)

Who will benefit?

Our training courses are beneficial to those new to collections, with no formal training, or to those who view the course as a refresher in credit control, wishing to improve and develop their collection techniques.

What the course will cover?

We can improve your company’s cash flow by training delegates on collection cycle techniques, how to negotiate payment effectively and how to write collection letters with impact.

Event outline

• Cost of credit
• What makes a good credit controller
• Establishing financial obligations at the outset
• Tools for collection
• Telephone collections- overcoming objections, negotiating and closing calls
• Collection letters-impact, wording and timing
• Customer types
• Collection strategy

Event Speaker

Jenny Esau

Jenny is the Managing Director of Credit Management Group UK, with 25 years' experience in credit management and Fellow of the Institute of Credit Management. Since setting up the business Jenny has delivered cash flow solutions to a large client portfolio of both SMEs and corporate businesses; working with sectors such as, construction, legal, recruitment, National Utilities and manufacturing.

Cost: £290.00 + VAT per delegate, per course and includes workbook, course notes, lunch and attendance certificate.

Refund Policy

Refunds can be issued up to 21 days before the event date upon request. Requests after this date may be subject to the full fee.