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Master Class: Strategic Field Service for Business Leaders. Thu 3 November, eBECS Swindon – 10:00 till 15:15 GMT

eBECS Ltd

Thursday, 3 November 2016 from 10:00 to 15:15 (GMT)

Master Class: Strategic Field Service for Business...

Ticket Information

Type Remaining End Quantity
Strategic Field Service for Business Leaders Master Class 94 Tickets 2 Nov 2016 Free  

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Event Details

Implemented correctly as part of your strategic business plan, Field Service can be both a profit generator and powerful differentiator for your brand. This Master Class, tailored to a senior management audience, demonstrates just what Field Service can achieve when it’s driven at board level.

 

How this Master Class can help you harness the strategic potential of Field Service:

  • Learn how to transform Field Service from cost centre to profit generation engine and brand differentiator
  • Understand how Microsoft Dynamics CRM Field Service with integrated FieldOne Sky – delivered with the unique eBECS Accelerator — can rapidly get to work for your business
  • Learn about seamless integration with, and rapid return from, Power BI management dashboards, customer portals and more
  • Understand what it takes to give senior management and their teams the powerful tools they need to lead the field in customer service, productivity and profit generation

Agenda

09.30 – 10.00 Coffee

 

10.00 – 10.10 Welcome and introduction – Sam Dharmasiri, eBECS, Director

 

10.10 – 10.40 The role of Field Service within your own organisation - round table discussion – led by Keith Delarge, eBECS Sales Executive and Shaun Riordan, Senior Technology Solutions Professional - Dynamics CRM Field Service at Microsoft

 

10.40 – 11.10 How to deliver a remarkable customer journey every time, and at minimum cost. A board-level introduction to the components of strategic field service – Keith Delarge, eBECS Sales Executive and Shaun Riordan, Senior Technology Solutions Professional - Dynamics CRM Field Service at Microsoft

 

11.10 – 11.25 Coffee break

 

11.25 – 12.40 Demo: How to save time and money by installing rapid, best-practice templates derived from over 300 implementations. Field Service Accelerator demo, customer portals and more. Includes an introduction to unique eBECS Field Service solutions – Iain Dalgleish, eBECS Field Service Solutions Architect

 

12.40 – 13.30 Buffet lunch

 

13.30 – 14.00 How to mobilise exceptional customer service via any platform – Iain Dalgleish, eBECS Field Service Solutions Architect

 

14.00 – 14.30  Power BI Management Dashboards: drive cost reduction and profitability; process automation; transparency and accountability – Iain Dalgleish, eBECS Field Service Solutions Architect

 

14.30 – 14.45  Coffee break

 

14.45 – 15.15 The road ahead for Strategic Field Service. Keith Delarge, eBECS Sales Executive and Shaun Riordan, Senior Technology Solutions Professional - Dynamics CRM Field Service at Microsoft

 

15.15 – 15.45 Q & A

Do you have questions about Master Class: Strategic Field Service for Business Leaders. Thu 3 November, eBECS Swindon – 10:00 till 15:15 GMT? Contact eBECS Ltd

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When & Where


eBECS
Pavilion 2
South Marston Park, Stirling Road
SN3 4TN Swindon
United Kingdom

Thursday, 3 November 2016 from 10:00 to 15:15 (GMT)


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Master Class: Strategic Field Service for Business Leaders. Thu 3 November, eBECS Swindon – 10:00 till 15:15 GMT
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