Trick or Treat?
You’ve mastered multi-channel customer service.
But how do you turn multi-channel customer service into sophisticated and effective omni-channel service delivery? A thrilling or terrifying beast, customer experience is the spell that could turn loyal customers into monsters.
As a company you are only as strong as your weakest customer service channel. Not delivering on customer expectations can seal a company’s fate if they don’t have a ghost-busting customer experience strategy in place.
So what is the secret ingredient to spell bounding customer experiences?
The truth is that there is no ‘one’ thing;
In this haunted venue, our thought leaders will share tricks and treats on how to create thrilling online customer service experiences.
What will I learn?
- The ghost in the machine – Creating an omni-channel service strategy around channel mix.
- Stay competitive and stay ahead by examining the latest CX technology innovations.
- Chatbots and APIs – Customer service platforms of the future?
- Why customer experience competition is intensifying
Speaker Spotlight: Megan Neale
Megan is an accomplished business executive, working for Unilever as Global Head of Consumer Engagement Centres and PC-1 as Digital Transformation, Executive Director. Before Joining PC-1 Megan was Executive Director, Transformation Strategy & Operations at HGS Europe.
With over 20 years of experience in the customer management and contact centre BPO industry, Megan has worked with an array of reputed clients in Europe across Consumer Goods, Telecom, Government and Retail sectors – helping build successful customer engagement solutions and delivering transformational solutions and operational excellence for businesses.
10:00 - 10:15 Registration
10:15 – 10:20 Welcome
10:20 – 11:05 Omni-channel Customer Service | Debunking the hocus pocus
11:05 – 11:15 Q & A session
11:15 – 11:30 Break
11:30 – 12:15 Chatbots, APIs – Thriller or thrilling views to the future
12:15 – 12:30 Q & A session
12:30 – 13:15 Lunch with a mysterious twist
13:15 – 14:00 Workshop session – What should an omni-channel strategy look like?
14:00 – 14:15 Break
14:15 – 14:30 Conclusion
14:30 Networking / Exploring Museum
What are my transport/parking options getting to the event?
The Museum is next to St. James's Hospital, 2 miles to the North East of the city centre.
By Bus - Frequent bus services run from Leeds city centre. Numbers 16, 42, 49, 50, 50A, 61 all stop outside the Museum.
By Car - From M621 follow signs for York (A64) then follow the brown tourist signs. From the North, take the A58 towards the city, and then follow the brown tourist signs.
Where can I contact the organiser with any questions?
Please phone Synthetix on 01279 5555 80 and ask to speak to the Marketing Manager.
Is my registration/ticket transferrable?
Do you have questions about Omni-channel Customer Experiences | Myth, magic or method??