Preventing and Handling Complaints - Train the Trainer - Bristol - 22 September, 2015

The day consists of two sessions on Customer Service designed for Managers.

Preventing Complaints -

Key themes from existing complaints in the business have been used to create a two hour session with activities which can then be rolled out to teams.

Handling Complaints -

The best methods for bringing complaint conversations to a suitable end have been put together; again with activities which can be rolled out to teams.

It is recommended you attend both sessions.

There are maximum 12 places available for this event.

To ensure this day is as productive as possible, they are intended to run with a minimum of eight attendees. In the event of there being fewer than eight reservations, we may decide decide to re-schedule and invite attendees to select another date from our calendar. Thank you for your understanding.

Location: Bristol. See map for details

Unfortunately due to financial constraints we are unable to provide lunch for you on the day.

If you require further information, please contact your event co-ordinator;

Laura Widing - 07912 770949

Laura.Wilding@learndirect.com