San Francisco, California
London, United Kingdom
Design thinking has gained recognition in the past decade as a supportive method for complex problem solving, the development of human-centred products, and an ideal practice for organising complex information and interactions. It has also been recognised as a useful process for the development of public service initiatives; with Service Design becoming the commonly adopted umbrella term for the application of user-centred design approaches to improving public service experiences through multi-stakeholder engagement.
Service Design and, more widely, design thinking's profile, has been raised in Scotland through public sector bodies adopting these processes, local government's embedding them in-house and Government working with design partners to look at future ideas. We are now reaching a critical point where there is an understanding and wide spread recognition that design and its principles, when applied to complex future scenarios, have a role to play in the development of public services and government policy.
Design is being applied in context to address complex emerging problems, including an ageing population, dementia, mental health, crime, education and waste. Add into this mix opportunities around open data, technology, smart cities, new forms of open partnerships, co-operative models and we have the potential to rethink the way public services can be designed and considered in the future.
This event will bring together practitioners from inside and outside of the public sector to discuss the application of design to the craft of public services.
Doors will be open to all sectors and educational institutions to collaboratively consider the role Service Design (and, more widely, design approaches in general) plays in the past and present renewal of public services.
This will be a free event focused on cross pollination of ideas, based on stories of success and failure of Design in the public sector.
We are particularly keen to highlight stories where there is longevity of approach and measurement of impact.
We are currently finalising our speakers and time slots but so far confirmed we have:
Jari Rinne and Satu Miettinen of Lapland University
Louise McCabe of Stirling University
Sarah Drummond, Director of Snook
Paula Brown and Sylvia Rossi , PRESENT, Coproduction with people affected by Dementia in East Dumbartonshire
Trevor Lakey, NHS Greater Glasgow and Clyde
Luke McKinney and Jenni Lennox, Dementia Dog
Kate Dowling and Judith Midgley, IRISS (Pilotlight)
Stuart Bailey, Glasgow School of Art
Anna Winters and Morag Campbell, Scottish Government
Lizzie Brotherston, Snook and Scottish Government perspective
Peter Ashe, ALISS and NHS
Lorraine Gray, Scottish Social Services Council
Mike Press, Duncan of Jordanstone College of Art and Design
Lynne Wardle, Taylor Haig
Valerie Carr, RITA
9.00 - 9.15 - Arrivals
9.15 - 9.40 - Introductions by Jari Rinne and Satu Miettinen of Lapland Unversity, Louise McCabe of Stirling University
9.40 - 10.10 - Overview of Service Design and Public Sector
10.10 - 10.40 - Speaker 2
10.40 - 11.15 - Breakout (3 x speakers)
11.15 - 11.35 - Breakout and networking
11.35 - 12.00 - Speaker 4
12.00 - 12.35 - Breakout (3 x speakers)
12.35 - 1.15 - Speaker 5
1.15 - 1.30 - Closing and reflection
When & Where
We are Snook
Snook are an award winning Service Design agency based in London and Glasgow who specialise in designing exceptional customer experiences that work for people.