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RENEWING PUBLIC SERVICES: SERVICE DESIGN

We are Snook

Thursday, 20 March 2014 from 09:00 to 13:30 (GMT)

Stirling, United Kingdom

RENEWING PUBLIC SERVICES: SERVICE DESIGN

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Renewing public services


Design thinking has gained recognition in the past decade as a supportive method for complex problem solving, the development of human-centred products, and an ideal practice for organising complex information and interactions. It has also been recognised as a useful process for the development of public service initiatives; with Service Design becoming the commonly adopted umbrella term for the application of user-centred design approaches to improving public service experiences through multi-stakeholder engagement.

 Service Design and, more widely, design thinking's profile, has been raised in Scotland through public sector bodies adopting these processes, local government's embedding them in-house and Government working with design partners to look at future ideas. We are now reaching a critical point where there is an understanding and wide spread recognition that design and its principles, when applied to complex future scenarios, have a role to play in the development of public services and government policy.

Design is being applied in context to address complex emerging problems, including an ageing population, dementia, mental health, crime, education and waste. Add into this mix opportunities around open data, technology, smart cities, new forms of open partnerships, co-operative models and we have the potential to rethink the way public services can be designed and considered in the future.

This event will bring together practitioners from inside and outside of the public sector to discuss the application of design to the craft of public services.

Doors will be open to all sectors and educational institutions to collaboratively consider the role Service Design (and, more widely, design approaches in general) plays in the past and present renewal of public services.

This will be a free event focused on cross pollination of ideas, based on stories of success and failure of Design in the public sector.

We are particularly keen to highlight stories where there is longevity of approach and measurement of impact.

Stirling University are hosting the event in partnership with friends visiting from Lapland University who have brought this conference together.  The conference is being co-ordinated by We are Snook.

#rps14 #designforgov

We are currently finalising our speakers and time slots but so far confirmed we have:

 

Jari Rinne and Satu Miettinen of Lapland University

Louise McCabe of Stirling University

Sarah Drummond, Director of Snook

Paula Brown and Sylvia Rossi , PRESENT, Coproduction with people affected by Dementia in East Dumbartonshire

Trevor Lakey, NHS Greater Glasgow and Clyde

Luke McKinney and Jenni Lennox, Dementia Dog

Kate Dowling and Judith Midgley, IRISS (Pilotlight) 

Stuart Bailey, Glasgow School of Art

Anna Winters and Morag Campbell, Scottish Government

Lizzie Brotherston, Snook and Scottish Government perspective

Peter Ashe, ALISS and NHS

Lorraine Gray, Scottish Social Services Council

Mike Press, Duncan of Jordanstone College of Art and Design

Lynne Wardle, Taylor Haig

Valerie Carr, RITA

 

Agenda


9.00 - 9.15 - Arrivals

9.15 - 9.40 - Introductions by Jari Rinne and Satu Miettinen of Lapland Unversity, Louise McCabe of Stirling University

9.40 - 10.10 - Overview of Service Design and Public Sector

10.10 - 10.40 - Speaker 2

10.40 - 11.15 - Breakout (3 x speakers)

11.15 - 11.35 - Breakout and networking

11.35 - 12.00 - Speaker 4

12.00 - 12.35 - Breakout (3 x speakers)

12.35 - 1.15 - Speaker 5

1.15 - 1.30 - Closing and reflection

Do you have questions about RENEWING PUBLIC SERVICES: SERVICE DESIGN? Contact We are Snook
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When & Where



FK9 4LA
Iris Murdoch Building
University Of Stirling
Stirling
FK9 4LA

United Kingdom

Thursday, 20 March 2014 from 09:00 to 13:30 (GMT)


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Organiser

We are Snook

A service design agency with a goal to transform the way services are delivered in Scotland.

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