Superfast Business Specialist Workshop (pm): Customer Relationship Management (CRM) - half day (Taunton)
Tuesday, 30 September 2014 from 13:15 to 17:30
Taunton, United Kingdom
Only clients working with the Superfast Business Service can attend this workshop - for more information go to www.superfastbusiness.co.uk
Customer Relationship Management (CRM) Software
- presented by Chris Wilson of Nexus
A Customer Relationship Management (CRM) system enables you to understand existing and potential customers, their situations, needs, and how much value they can bring to your business. This will enable you to make the smartest decisions to develop your business.
Superfast Broadband provides you with access to an increasingly wide range of CRM packages, so choosing the right one can be both time consuming and challenging. This four-hour workshop is aimed at any business that carries out sales and marketing activity and could benefit from engaging with customers more effectively.
During the workshop you will gain an understanding of:
• The potential benefits of CRM software, including analysing data, improving customer service, developing better communication channels and identifying cross-selling opportunities
• The range of CRM packages currently available
• How to identify the functionality that your business requires from CRM software
• The pros and cons of online versus premise-based approaches to sourcing CRM software
• How to develop a plan for implementing your selected solution
OUTCOME: a clear understanding of the main features of CRM software and how to choose the correct package for your business
Please note that this event is funded by the European Regional Development Fund and there is an eligibility criteria for attending.
When & Where
Superfast Business Specialist Workshops
These workshops are only available to those clients already working with an adviser with the Superfast Business Service.
If you are a business interested in finding out more please email firstname.lastname@example.org
The Superfast Business programme offers support to your business to help you maximise and profit from the opportunities that superfast broadband and new IT technologies present.
Superfast Business can transform the way you use broadband to help you open up new markets, facilitate more effective working practices and improve productivity.
At Superfast Business we are running a programme of free events on hot topics which offer inspirational insights and practical solutions to ICT issues. We have a team of expert advisers to help you work with your IT challenges and provide you with access to ICT specialists and an innovative online Knowledge Hub.