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Technical Support Skills Training Course

Brilliant Customer Service Training

Thursday, 29 September 2016 from 09:30 to 13:00 (BST)

Technical Support Skills Training Course

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Ticket Type Sales End Price Fee Quantity
Book place now, Pay later £99+vat 3d 16h 53m Free £0.00
Book and pay now. 3d 16h 53m £129.00 £6.01

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Event Details

Techn!cal Support Skills Training

“Full of proven and very practical skills to raise standards and support levels.”

Half-day practical live course with full online e-learning course for 12 months.

Topics include: Managing expectations, resolving issues quicker, excellent telephone, email and face to face communication, complaint handling and more.

This interactive training course covers all aspects of technical, IT and support skills.  The course has been developed over many years and contains many powerful skills, ideas and techniques. It is also available as an in-house course and also held in Birmingham and Edinburgh). Topics include telephone skills, email and face to face communication, plus advanced problem solving, managing expectations and handling difficult situations.

"Advanced problem solving with improved telephone skills, email and face to face communication. Faster, more positive and responsive skills, knowledge and attitude."

Half-day practical live course with full online e-learning course for 12 months.

Six essential main topic areas

1. Technical support role-models - learning from others, benchmarking, KPI's and more.

2. Defining your customer’s experience and how to add value; managing expectations and shorting the process without rushing.

3. Customer service core skills – including first and last impressions, questioning and listening skills

4. Can-do! Developing your customer personality, habits, behaviours and attitude. With case studies and exercises.

5. Best-practice communication skills - Telephone skills, email etiquette and written skills, face to face communication

6. Problems into opportunities – the skills and techniques for service recovery.

Who should attend?

Everyone, but especially all IT, helpdesk, administration, technical and support staff.

Business benefits

Not just happy users and customers...delivering brilliant customer service is also more efficient and can save time, money and energy. Other benefits include improved staff morale and improved customer retention and goodwill.

Benefits for attendees

More confidence in dealing with all types of customer situation, plus new skills and techniques to help achieve greater success and positive customer experiences.   Book online: brilliantcustomerservice.co.uk

Full e-learning online course included with all live training events.

www.brilliantcustomerservice.co.uk


Conway House, Cranfield Technology Park, Cranfield

Bedfordshire, MK43 0BT

http://www.brilliantcustomerservice.co.uk/ 


Do you have questions about Technical Support Skills Training Course? Contact Brilliant Customer Service Training

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When & Where


Trampery
239 Old Street
EC1V 9EY London
United Kingdom

Thursday, 29 September 2016 from 09:30 to 13:00 (BST)


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Organiser

Brilliant Customer Service Training

 Brill!ant Customer Service Training. 

We offer a full range of courses that will improve your customer services skills, service experience and efficiency. 

Tel: 03301 595 093 / 07515 851691

Conway House, Cranfield Technology Park, Cranfield
Bedfordshire, MK43 0BT

http://www.brilliantcustomerservice.co.uk/ 

All content copyright Brilliant Customer Service Ltd.

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