Tuesday 2 October 2012: MEASUREMENT FRAMEWORKS IN PUBLIC SERVICES
Tuesday, October 2, 2012 from 5:45 PM to 7:15 PM
Edinburgh, United Kingdom
Tuesday 2nd October 2012: Joint National Library of Scotland event with the RSA Fellows' Public Services Reform (Scotland) Network
Venue: National Library of Scotland, George IV Bridge, Edinburgh, EH1 1EW
Event Title: MEASUREMENT FRAMEWORKS IN PUBLIC SERVICES
Speakers: Jenny Inglis FRSA (VIELtd) and Clive Mitchell (SNH)
Time 6.00 – 7.15 p.m.
Registration from 3rd September with Queries to Ann Packard, PSR Network chairman via firstname.lastname@example.org - Please register each attendee individually. Telephone bookings may ONLY be made between 14-18 and 24-28 September 2012 via 0131 556 2052.
What gets measured gets managed. Measurement frameworks are essential to make sure that things not only get done but get done in the right way. But sometimes attention to the detail of inputs, outputs and targets can lead to unintended consequences and perverse outcomes. The event will look at the relationships between measurement frameworks and outcomes in the public sector.
Biographies of speakers:
Jenni Inglis runs VIE, a research consultancy that helps public sector clients and social enterprises to buy and sell greater social value. VIE works across the UK, evaluating innovative public services and supporting the development of public sector commissioning practice. Jenni has authored several Local Government Association publications on the subject of value and appraisal of projects and is currently working on a publication aimed at the public sector in Scotland. Jenni has also undertaken research for clients including the National Audit Office, Department of Health and Social Finance Ltd. Previously she promoted social enterprises, developed European Social Funded projects and worked in the Sugar Industry. She is a non-executive director of The Social Return On Investment (SROI) Network, the worldwide membership body promoting "accounting for value" and of The Melting Pot, a social innovation centre in Edinburgh. She assesses SROI reports submitted to the SROI Network for assurance and co-chairs the methodology sub-committee. She has an MSc in Responsibility and Business Practice from the University of Bath (2007) and is a Fellow of the RSA (www.theRSA.org ) . Jenni will cover the following:
- Why are we measuring and what are we trying to measure?
- Who gets a say in what is measured and does it matter?
- Is measurement enough?
CLIVE MITCHELL, Strategy Development Division, SNH
Clive joined Scottish Natural Heritage in 1995, and, after a number of roles in Edinburgh, Orkney and Perth, currently leads on strategy development for SNH. Current work relevant to the 2nd October event includes refreshing the corporate strategy, developing environmental indicators for the Menu of Local Outcome Indicators (to inform Single Outcome Agreements), working with SEPA and the RSA on how a 'social productivity' model can help us to address current challenges in public service reform, and a range of work to improve the way that SNH works. Common to all of this is the way that measurement frameworks drive activities - sometimes productively, sometimes perversely. Clive also works for the Open University, tutoring courses on environmental systems and Earth Science systems. He trained as a geologist and is, at least in that sense, beyond help. He has a keen interest in sustainable development and in 2005-06 led the climate change, buildings, transport and energy team for the UK Sustainable Development Commission.
Clive will address this provided text: Sustainable development involves relationships in social, economic and environmental systems. Outcomes are emergent features of systems. An outcome based approach is therefore in theory a good basis for addressing sustainable development. But more often the relationship between measurement frameworks (which typically deal with linear cause-effect and outputs) and outcomes (which describe more open complex systems) is awkward. Similarly a lot of policy seeks to deal with complex systems through narrowly focussed linear interventions (with associated measurement frameworks). This talk will examine some of these issues through the National Performance Framework and more specifically through the development of environmental indicators for the Menu of Local Outcome Indicators (which is used by local authorities and community planning partners in the preparation and monitoring of Single Outcome Agreements). It will also touch on the problems that can arise when indicators morph into targets that can drive activities which lead to perverse outcomes.