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Event Details
Level: Personal development
This workshop is designed for those who wish to improve their ability to communicate with people at all levels. Delegates will learn a range of assertive techniques that will give them the confidence to achieve what they want in different workplace situations. Role-play is used as a means to practice and establish assertive patterns of behaviour.
Topics
- How to build effective relationships
- Setting personal goals
- Definitions and benefits of assertiveness
- Dealing with conflict and confrontation
- Handling criticism (and praise!)
- Learning how to say “No”
- The role of non-verbal communication
- Changing behaviour
- Tips for looking and appearing confident.
Learning Outcomes
Delegates will improve their ability to communicate in a variety of different work situations. They will learn how perceptions are formed, how to improve their own personal credibility, and how to deal assertively with any conflicts that arise.
When & Where
52-53 Russell Square
London
WC1B 4HP London
United Kingdom
Thursday, November 5, 2009 from 9:30 AM to 5:00 PM (GMT)
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Hosted By
CIPR
Our training workshops are designed to equip you with the understanding, knowledge and core PR and business skills that will demonstrate your commitment to your career and professional development.
The sessions are highly practical and we encourage two-way participation to ensure that you get the most out of the training. We only use CIPR-approved trainers to lead our workshops.
If you have any queries, please contact the workshop team on 020 7631 6900 or email markw@cipr.co.uk
