Help Centre
a.k.a. "Eventbrite Explained" (a name suggested by the Eventbrite team)
Just getting started?
Here's what you need to know!
Here's what you need to know!
Need more help?
Our support team is here for you!
Select a Category
Add Attendees
Affiliate Programme
Contact Attendees
- Create and save contact lists
- Creating/importing contact lists
- How do I create and send a survey to my attendees after my event?
- How do I resend the order confirmation email?
- How to set up an invitation-only event
- How to use MailChimp to send email invites to your event
- How to use Paperless Post to send email invites to your event
- Manage your contact lists in the My Contacts tab
- Post news and updates on your event page
- Schedule & send email reminders
- Send an email to registered attendees
- Send free email invitations
Create Event
- Create or edit an event page on Eventbrite
- Create repeating events
- Create, save, and edit multiple organizers
- Create, save, and edit mutiple locations
- Créer ou modifier une page d'événement d'Eventbrite
- Does Eventbrite have a program for non profits?
- How to copy, clone or duplicate an event or template page
- More information for developers
- More information about our new design
- New to Eventbrite? Here's how to sign up for a free online demo!
- Sample event pages
- Unpublish, cancel or delete your event
Create Tickets
- Add tax to the ticket price
- Change the sales date of your ticket type
- Comment recueillir des dons en ligne par l'intermédiaire d'Eventbrite
- Create a ticket for group packages or group discounts
- Create and manage discount and access codes for your event
- Create early bird pricing
- Create one or more ticket types
- Delete or hide ticket types
- How can I change the number of tickets that are on sale?
- How to collect donations online using Eventbrite
- How to decide who pays the fees
- Managing your event capacity
- Selling tickets for an event with tabled seating on Eventbrite
- What does the PDF ticket that attendees receive after registering look like?
Credit Card Processing
- Can I use Authorize.net to link my merchant account to my event?
- Charge tax on your ticket sales (limited availability)
- Credit card processing
- Credit card processing FAQ
- Credit card processing FAQ for non-USD Events
- How can I view/edit the payout details for my event?
- International event fees in all supported currencies
- Mark an offline payment as received
- Offer offline payment options to your attendees
- Supported credit cards by country
- What is the fee to use Eventbrite?
- What is the status of the payout for my event?
- Which payment processor should I choose?
Customise Event Page
- Add a video to the Event Details section
- Add pictures/images to your event page
- Auto-assign participant numbers
- Best practices for events not needing printed tickets
- Can I add a PDF to my event page?
- Change the display language on an event page
- Change the terminology on your event page from "ticketing" to "registration"
- Collect information about your attendees at registration
- Collect information from each attendee
- Conditional logic for custom questions
- Create a choice limit for your custom questions
- Create custom questions for your attendees to answer at registration
- Create ticket type-specific custom questions for your attendees to answer at registration
- Customize the registration time limit to complete an order
- Customizing the order confirmation page and order confirmation email
- Group or team registration
- How do I adjust the privacy settings for a private event?
- How to reuse a personalized web address/URL from a completed event
- Insert an image into the custom header or footer
- Integrate daily deals or vouchers with your Eventbrite event
- Sell merchandise and additional options
- Show answers to custom questions on the order confirmation
- Show the attendee list on your event page
- Show the number of tickets remaining on your event page
Day of Event
- Check in attendees using a laptop with Entry Management
- Check in attendees with the Eventbrite Entry Manager Android app
- Check in attendees with the Eventbrite Entry Manager iPhone app
- Customize and print name badges
- Print attendee check-in list
- Print tickets and receipts with At The Door for iPad
- Sell tickets at your event using our At The Door iPad app
- Set up the At The Door Card Reader
For Attendees
- Access all your tickets and event information with the Eventbrite app for Android
- Access all your tickets and event information with the Eventbrite app for iPhone
- Checkout process when Google Checkout is payment processor for an event
- Get more information about the event you're attending
- Having trouble registering for your tickets?
- How can I get a refund, or cancel or change my tickets?
- How can I transfer my tickets to someone else?
- How to apply a discount or access code at registration
- How to buy a ticket without using a credit card
- How to update your registration/ticket information
- I registered for an event and can't find or print my tickets. Help!
- The attendee registration process
- Unrecognized charge from Eventbrite
Generate Reports
Google Checkout
- Add your Google Merchant ID and Merchant Key to Eventbrite
- How Eventbrite Works With Google Checkout
- Getting started with Google Checkout and Eventbrite
- Google Checkout integration checklist
- Google Checkout integration settings
- Google Merchant Preferences
- Payment process for attendees - Google Checkout
Invoicing
PayPal
Promote on Social Media Sites
Promote on your own Website
QuickStart Guides
Track Responses
- How can I cancel or delete a free order or attendee for my event?
- How can I track RSVP responses for my event?
- How to manage an existing waitlist
- How to set up a wait list
- Integrate an event page with Google Analytics
- Manage your sent and scheduled invitations
- What "complaint" and other email statuses signify
Your Account
- A world of apps for use with Eventbrite
- Delete a saved credit card from your Eventbrite account
- Eventbrite's D&B DUNS number
- Eventbrite's referral program
- Eventbrite's Taxpayer Identification Number
- How can I find my event ID?
- How can I unsubscribe from Eventbrite emails?
- How do I reset my password?
- How to add multiple users to your account
- How to find my API User Key
- How to switch your account to a different region and/or language
- I received an error message that my subuser is already registered. Help!
- Making a subuser of an account the administrator on the account
- Manage your Eventbrite account
- What are Eventbrite's newest features?