Monica Or - Star Quality Hospitality

With over thirty years of hospitality experience Monica is the founder of Star Quality Hospitality Consultancy. Throughout her career she has been involved with hotel openings, refurbishments, implementation of standards, and is an expert in People Management, having worked for The Ritz, Radisson Edwardian Hotels and Hilton Group Plc. She now works with the owner / managers of independent hotels and restaurants focusing on their business structure, operations and service delivery to create memorable guest experiences.

Monica is a Fellow of the Institute of Hospitality and has previously been Chair for the Institute of Hospitality London serving on their committee for five years.

Monica is a licensed WorldHost trainer and experienced in carrying out face to face and virtual workshops.

As an accomplished speaker and author, Monica has spoken at international hotel conferences including The Independent Hotel Show and World Travel Market in London, and COTELCO in Columbia. She has been featured in The Caterer, Boutique Hotelier, and Hospitality Magazine.

Monica is also the Amazon best selling author for her three books ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ , ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ and ‘Star Quality Talent – Inspiring Hospitality Careers’

Upcoming (0)

Sorry, there are no upcoming events

Past (10)

Star Quality Talent Book Launch primary image

Star Quality Talent Book Launch

Thu, Oct 25, 5:00 PM

Free

WorldHost - Principles of Customer Service (POCS) primary image

WorldHost - Principles of Customer Service (POCS)

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Masterclass - How to Create a Star Quality Experience primary image

Masterclass - How to Create a Star Quality Experience

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WorldHost - Principles of Supervising Customer Service Performance primary image

WorldHost - Principles of Supervising Customer Service Performance

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Hotel and Catering Show 2016 - Star Quality Hospitality Discovery Session primary image

Hotel and Catering Show 2016 - Star Quality Hospitality Discovery Session

Free

Hotel and Catering Show 2016 - Claim your Key to Success primary image

Hotel and Catering Show 2016 - Claim your Key to Success

Tue, Mar 8, 10:00 AM

Free

WorldHost - Sales Powered By Service primary image

WorldHost - Sales Powered By Service

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WorldHost - Customers with Disabilities primary image

WorldHost - Customers with Disabilities

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WorldHost - Service Across Cultures primary image

WorldHost - Service Across Cultures

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WorldHost - Service Across Cultures and Customers with Disabilties Courses primary image

WorldHost - Service Across Cultures and Customers with Disabilties Courses

Tue, Nov 17, 9:00 AM

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Star Quality Talent Book Launch primary image

Star Quality Talent Book Launch

Thu, Oct 25, 5:00 PM

Free

WorldHost - Principles of Customer Service (POCS) primary image

WorldHost - Principles of Customer Service (POCS)

Check ticket price on event

Masterclass - How to Create a Star Quality Experience primary image

Masterclass - How to Create a Star Quality Experience

Check ticket price on event

WorldHost - Principles of Supervising Customer Service Performance primary image

WorldHost - Principles of Supervising Customer Service Performance

Check ticket price on event

Hotel and Catering Show 2016 - Star Quality Hospitality Discovery Session primary image

Hotel and Catering Show 2016 - Star Quality Hospitality Discovery Session

Free

Hotel and Catering Show 2016 - Claim your Key to Success primary image

Hotel and Catering Show 2016 - Claim your Key to Success

Tue, Mar 8, 10:00 AM

Free

WorldHost - Sales Powered By Service primary image

WorldHost - Sales Powered By Service

Check ticket price on event

WorldHost - Customers with Disabilities primary image

WorldHost - Customers with Disabilities

Check ticket price on event

WorldHost - Service Across Cultures primary image

WorldHost - Service Across Cultures

Check ticket price on event

WorldHost - Service Across Cultures and Customers with Disabilties Courses primary image

WorldHost - Service Across Cultures and Customers with Disabilties Courses

Tue, Nov 17, 9:00 AM

Check ticket price on event

With over thirty years of hospitality experience Monica is the founder of Star Quality Hospitality Consultancy. Throughout her career she has been involved with hotel openings, refurbishments, implementation of standards, and is an expert in People Management, having worked for The Ritz, Radisson Edwardian Hotels and Hilton Group Plc. She now works with the owner / managers of independent hotels and restaurants focusing on their business structure, operations and service delivery to create memorable guest experiences.

Monica is a Fellow of the Institute of Hospitality and has previously been Chair for the Institute of Hospitality London serving on their committee for five years.

Monica is a licensed WorldHost trainer and experienced in carrying out face to face and virtual workshops.

As an accomplished speaker and author, Monica has spoken at international hotel conferences including The Independent Hotel Show and World Travel Market in London, and COTELCO in Columbia. She has been featured in The Caterer, Boutique Hotelier, and Hospitality Magazine.

Monica is also the Amazon best selling author for her three books ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ , ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ and ‘Star Quality Talent – Inspiring Hospitality Careers’

Events

Sorry, there are no upcoming events
Star Quality Talent Book Launch primary image

Star Quality Talent Book Launch

Thu, Oct 25, 5:00 PM

Free

WorldHost - Principles of Customer Service (POCS) primary image

WorldHost - Principles of Customer Service (POCS)

Check ticket price on event

Masterclass - How to Create a Star Quality Experience primary image

Masterclass - How to Create a Star Quality Experience

Check ticket price on event

WorldHost - Principles of Supervising Customer Service Performance primary image

WorldHost - Principles of Supervising Customer Service Performance

Check ticket price on event

Hotel and Catering Show 2016 - Star Quality Hospitality Discovery Session primary image

Hotel and Catering Show 2016 - Star Quality Hospitality Discovery Session

Free

Hotel and Catering Show 2016 - Claim your Key to Success primary image

Hotel and Catering Show 2016 - Claim your Key to Success

Tue, Mar 8, 10:00 AM

Free

WorldHost - Sales Powered By Service primary image

WorldHost - Sales Powered By Service

Check ticket price on event

WorldHost - Customers with Disabilities primary image

WorldHost - Customers with Disabilities

Check ticket price on event

WorldHost - Service Across Cultures primary image

WorldHost - Service Across Cultures

Check ticket price on event

WorldHost - Service Across Cultures and Customers with Disabilties Courses primary image

WorldHost - Service Across Cultures and Customers with Disabilties Courses

Tue, Nov 17, 9:00 AM

Check ticket price on event

Star Quality Talent Book Launch primary image

Star Quality Talent Book Launch

Thu, Oct 25, 5:00 PM

Free

WorldHost - Principles of Customer Service (POCS) primary image

WorldHost - Principles of Customer Service (POCS)

Check ticket price on event

Masterclass - How to Create a Star Quality Experience primary image

Masterclass - How to Create a Star Quality Experience

Check ticket price on event

WorldHost - Principles of Supervising Customer Service Performance primary image

WorldHost - Principles of Supervising Customer Service Performance

Check ticket price on event

Hotel and Catering Show 2016 - Star Quality Hospitality Discovery Session primary image

Hotel and Catering Show 2016 - Star Quality Hospitality Discovery Session

Free

Hotel and Catering Show 2016 - Claim your Key to Success primary image

Hotel and Catering Show 2016 - Claim your Key to Success

Tue, Mar 8, 10:00 AM

Free

WorldHost - Sales Powered By Service primary image

WorldHost - Sales Powered By Service

Check ticket price on event

WorldHost - Customers with Disabilities primary image

WorldHost - Customers with Disabilities

Check ticket price on event

WorldHost - Service Across Cultures primary image

WorldHost - Service Across Cultures

Check ticket price on event

WorldHost - Service Across Cultures and Customers with Disabilties Courses primary image

WorldHost - Service Across Cultures and Customers with Disabilties Courses

Tue, Nov 17, 9:00 AM

Check ticket price on event