Monica Or - Star Quality Hospitality
With over thirty years of hospitality experience Monica is the founder of Star Quality Hospitality Consultancy. Throughout her career she has been involved with hotel openings, refurbishments, implementation of standards, and is an expert in People Management, having worked for The Ritz, Radisson Edwardian Hotels and Hilton Group Plc. She now works with the owner / managers of independent hotels and restaurants focusing on their business structure, operations and service delivery to create memorable guest experiences.
Monica is a Fellow of the Institute of Hospitality and has previously been Chair for the Institute of Hospitality London serving on their committee for five years.
Monica is a licensed WorldHost trainer and experienced in carrying out face to face and virtual workshops.
As an accomplished speaker and author, Monica has spoken at international hotel conferences including The Independent Hotel Show and World Travel Market in London, and COTELCO in Columbia. She has been featured in The Caterer, Boutique Hotelier, and Hospitality Magazine.
Monica is also the Amazon best selling author for her three books ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ , ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ and ‘Star Quality Talent – Inspiring Hospitality Careers’