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My name is Julie Futcher and I have nearly 20 years experience within a sales role, both in business to business and also business to consumer. During my career I have successfully trained many individuals to sell by developing their own style but using tried and tested sales techniques. I understands how daunting it can be to have to pick up the telephone or meet with clients/customers face to face with the view of interesting them in the product or service that is being offered. In my first recruitment role, I had a real fear of the telephone and my manager had to bribe me with a Mars Bar to get me to make the cold calls required for the role. This fear soon passed, however, my love of Mars Bars has not!!!!! I have established The Sales Manager to support and train small business owners who are not natural sales people. I also provide a sales support service which provides telesales/telemarking, assisting in managing sales staff, help with setting and managing KPI’s and well as one to one coaching.