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1 Day Assertiveness Skills Training – Canterbury
Thu 25 May 2017, 09:00 – 17:00 BST
The word 'Assertive' describes behaviour and not a person. It is a commonly misunderstood word; some people think it is spelt with 2 g's (aggressive) and many people feel threatened by it. Assertive behaviour is a considered response to a situation which leaves both parties feeling respected and valued. It is a learned behaviour which is paramount in building effective relationships.
This course will look at the topic of assertiveness, and will enable delegates to develop an understanding of the different types of behaviour, identify alternative options and make informed choices about how to respond to difficult situations.
Methods of Learning:
The course is practical and interactive and delegates will take part in group activities and discussions, as well as working on individual plans and exercises.
By the end of the course delegates will be able to: understand the difference between assertive, aggressive and passive behaviour and how they impact on relationships and results
- Learn the assertiveness framework and how to use it
- Choose body language and tone to complement and support their message
- Learn to say 'no' without jeopardising relationships or results
- Identify strategies for handling criticism and dealing with conflict constructively