This course will give delegates practical techniques to improve their communication in writing or over the telephone, hence improving their effectiveness in a wide range of situations.
This course is aimed at anyone who wishes to improve their communication skills and gain a greater understanding of how to construct a persuasive and compelling point of view.
The course is delivered in conjunction with Ann Schwarzenbach of Data & Process Advantage (DPA), who has extensive practical knowledge and experience of working with and leading teams and training staff from a wide range of industries and roles.
Instruction will be delivered using presentations and practical exercises to reinforce key messages and give delegates an opportunity to practice the techniques. Delegate interaction is actively encouraged to explore and discuss the issues delegates face and how they can apply the various techniques.