Conflict management Online Course

Master conflict management online with expert-led modules, negotiation tools, and strategies to manage disputes in teams and organisations.

Overview
Conflict is inevitable, but chaos isn't. Whether it’s a tense email exchange, a stubborn team standoff, or a passive-aggressive post-it note in the office kitchen, this course unpacks the psychology and patterns of conflict—and how to deal with it effectively. You’ll explore conflict styles, emotional triggers, and how communication can both spark and solve workplace tensions.

With ten strategic modules, this online course covers everything from negotiation and mediation to organisational conflict and team dynamics. It’s designed to give you the clarity to manage differences, the tools to defuse tension, and the confidence to respond to difficult situations with calm and logic. No shouting matches. Just structured, smart conflict management.

Learning Outcomes:

• Identify the core causes and patterns of workplace conflict.
• Understand different communication styles during conflict situations.
• Analyse conflict management approaches and adapt your response.
• Apply negotiation techniques to resolve disputes constructively.
• Manage emotional responses in high-stress conversations.
• Support team dynamics and organisational harmony with conflict tools.

Course Curriculum:

• Module 1: Understanding Conflict
• Module 2: Communication and Conflict
• Module 3: Conflict Styles
• Module 4: Problem-Solving and Decision Making
• Module 5: Negotiation Skills
• Module 6: Mediation and Third-Party Intervention
• Module 7: Managing Emotions in Conflict
• Module 8: Team Conflict
• Module 9: Organizational Conflict
• Module 10: Conflict Resolution in Action

Who is this Course For:

• Team leaders dealing with constant inter-personal friction.
• HR professionals handling sensitive disputes between colleagues.
• Managers balancing deadlines with diplomatic disaster control.
• Project coordinators resolving tension across departments.
• Aspiring mediators learning conflict intervention techniques.
• Business owners navigating difficult conversations with staff.
• Customer service heads dealing with complaints and escalation.
• Remote teams managing conflict without face-to-face clarity.

Career Path (UK Average Salaries):

• Conflict Resolution Specialist – £36,000/year
• HR Advisor – £34,000/year
• Employee Relations Manager – £47,000/year
• Workplace Mediator – £42,000/year
• Organisational Development Consultant – £50,000/year
• Team Leader/Manager – £38,000/year