Diploma in Medical Receptionist

Master medical terminology, patient care and communication with this Diploma in Medical Receptionist – tailored for modern healthcare settings.

Overview

A medical receptionist is often the first point of contact in any healthcare environment. This course offers an in-depth look at what it takes to manage front-of-house duties in a clinical setting—without needing to learn how to use a stethoscope. From decoding medical jargon to handling patient records with discretion, every module has been crafted to give learners clarity and confidence in their role.

Expect a finely tuned balance of administrative knowledge and people-focused training. You’ll learn how to manage sensitive information, communicate with empathy (even on a Monday morning), and juggle the phone while being polite to someone asking if they can see the doctor right now. The course avoids filler and gets straight to the point—because much like a busy waiting room, there’s no time for waffle.

Learning Outcomes:

• Understand the daily duties of a medical receptionist clearly.
• Identify and interpret basic medical terms and anatomy.
• Maintain patient data securely and follow confidentiality rules.
• Deliver excellent service across varied patient interactions.
• Apply effective verbal and written communication in clinics.
• Handle reception tasks while managing expectations professionally.

Course Curriculum:

• Module 1: Understanding the Role of a Medical Receptionist
• Module 2: Medical Terminology and Anatomy
• Module 3: Patient Data Management and Confidentiality
• Module 4: Customer Service and Patient Care
• Module 5: Interpersonal Skills and Communication

Who is this Course For:

• Those seeking a career in medical administration or reception.
• Individuals aiming to enter healthcare without clinical training.
• Customer service professionals looking to shift into healthcare.
• Jobseekers wanting to work in GP surgeries or clinics.
• Office workers exploring roles in medical environments.
• Those interested in understanding patient care processes.
• Parents returning to work in flexible healthcare roles.
• Learners keen to manage sensitive information responsibly.

Career Path (UK average salaries):

• Medical Receptionist – £21,500 per year
• Healthcare Administrator – £24,000 per year
• GP Surgery Receptionist – £22,000 per year
• Patient Services Advisor – £23,000 per year
• Medical Secretary Assistant – £25,500 per year
• NHS Administrative Support – £24,500 per year