Human Factors

Introduction

Over 1.3 million people work in the NHS, treating more than a million patients a day. We need to ensure that our staff are equipped with the underlying principles that enable them to be flexible and resilient enough to deliver high quality care, for the safety of our patients. Having an understanding of human factors is one way to address this.

Human factors principles aim to understand the ‘fit’ between an employee, their equipment and the surrounding environment, which can include learning styles, behaviours and values, leadership, teamwork, the design of equipment and processes, communication and organisational culture. Through a better understanding of these principles, changes can be made that result in a reduction of human error and higher quality care and patient safety.(www.hee.nhs.uk)

Aims

After this training you will:

• Have a basic understanding of why human factors was developed
• Identify and discuss common causes of error 
• Understand and explore different ways in which to mitigate against errors or risk caused by human factors

Delivery

The Human Factors (HF) is a two day interactive course that promotes learning through case reviewing and group discussion to generate active participation of delegates.

Content

The programme incorporates a conceptual model of HF to explore a systems approach to safety whilst utilising case studies in order to gain understanding of:

•  Human Error
•  Effective communication
•  Factors which impact on Human behaviour and situational awareness
•  Effective leadership and decision making
•  Organisational factors and safety culture
•  Incidence reviewing

Intended Audience

Radiographers & Technologists, Clinical Assistants

Course Requirements

A desktop computer or laptop with the following:

• Web camera
• Speakers
• Microphone

Alternatively, participants can use a tablet. Mobile phones are not permitted as they do not provide the same functionality enabling participants to interact with the course effectively.

Please download the Zoom app rather than joining the call via a web browser as the app provides more functionality and a far more stable connection. You may need to speak to your IT department to assist and allow for the app to be installed.

Furthermore, participants will benefit from attending the course from a private space where you can interact with the facilitators and other candidates.

Course Sales

This course is free to any organisation in England that is part of the NC1 contract.

For any person or organisation outside of the NC1 contract interested in accessing any of our courses from the UK or Internationally, please contact the Academy to enquire about availability and course cost.

Further Information

If you have any questions, please email petctacademy@christie.nhs.uk

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