This half-day interactive on-line course is designed for those who are completely new to giving advice. It looks at the skills required to be a great adviser, and how to apply them to each stage of the advice process.
Tutor: Gill Ormond
Audience: New advisers
Session: 3 hours
Objectives:
- To explain the Initial Advice model and the skills required
- To apply the skills of listening, questioning and summarising in client interviews
- To describe the purpose of the EIQ and identify client goal
- To know how to decide whether to signpost or refer
- To know how to agree a plan of action with the client
