2 day Advanced Communication Skills Course
Enhance your communication in just 2 days - confident conversations, clearer messages, stronger connections and active listening skills.
Date and time
Location
Location Victory Point Building
Nelson Court Stafford Technology Park Stafford ST18 0WQ United KingdomRefund Policy
About this event
This is an intensive course, designed around individual experiential and reflective learning. You will be asked to consider a communication challenge you face in clinical practice and bring this along with you to the course. For some people, the challenge might be about having a highly emotional conversation with a patient, advanced care planning, managing anger and/or distress, or having a difficult conversation with a colleague.
Course structure
· Evidence based experiential learning course
· Application and practice of skills
· Supportive feedback from peers
· Resources
What will you learn?
You will identify your individual learning needs, and we will enable you to explore your particular challenge that you would like to work on. You will be able to practice communication skills and strategy, if required in a safe and supportive learning environment. You will learn through reflective and experiential learning. Ultimately, you will apply these skills/strategies when communicating with patients, colleagues and the wider public at work.
Who can attend?
The course is ideally for senior healthcare professionals and social care staff (Band 6 or above), but we will accept non-senior personnel, who wish to develop their advanced communication skills.
Why should you attend this course?
Our team at Healthcare Communication Matters have over 20 years of experience of training and working with healthcare professionals to develop their communication skills, confidence and knowledge. Our course is adapted from the CONNECTED programme, of which many of us were a part of. We know that communication skills training can be transformational and have such a positive impact on the person and their abilities to provide person-centred care. Our courses are learner centred, which means we will work with your agenda to help support your learning and professional development.
Cost: £750
Contact: admin@healthcarecommunicationmatters.co.uk or visit
www.healthcarecommunicationmatters.co.uk/
Booking Terms & Conditions
· Your place will only be confirmed when Healthcare Communication Matters receives payment or we received an official purchase order number from your organisation. Please DO NOT book a place unless you have permission from your manager and confirmation that your trust are willing to pay the delegate fee, unless you are paying for the course yourself.
· Your place will not be guaranteed until payment has been received and confirmed.
· We reserve the right to cancel a booking in the case of a non-receipt of payment.
· Once your place is confirmed we will contact you via email and supply you with course documentation. PLEASE ensure that we have a valid email address and telephone number for us to contact you on.
· In the even of a cancellation: A charge of:
o 25% of the course fee will be made for cancellations up to 6 weeks prior to the course date.
o 50% of the course fee will be made between 4-6 weeks prior to the course date.
o No refund will be given for cancellations within 4 weeks of the course date.
If you or your organisation wish to find a suitable replacement for you, we will accept this up to 5 working days prior to the course.
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Frequently asked questions
There will likely be parking on the roads close to the training venue, but this can not be guaranteed.
Yes. When you have booked on to the course, a pre-course questionnaire, workbook and a course handbook will be sent to you via email.
Tea and coffee and water and biscuits will be available throughout the day. Please bring your own lunch. There will be a fridge available to put your lunch in, should you require this facility.