£759

2 Day Advanced Communication Skills Training - 2-3 December 2021

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£759

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M20 4BX

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Event description
This popular course provides an opportunity to discuss evidence-based communication skills and models

About this event

Overview

This popular course provides an opportunity to discuss evidence-based communication skills and models that support personalised care and shared decision-making. This includes opportunities to test these out in a safe and supportive learning environment

Key Topics

  • SPIKES ‘plus’ an evidence-based patient-centred model for all consultations
  • Facilitative communication skills
  • Strategies for delivering complex information, breaking bad news, advanced care planning, handling anger or distress, challenging colleagues

Content

  • The impact of communication on patient outcomes
  • Identifying challenges when communicating with patients, relatives/carers and colleagues
  • SPIKES ‘plus’ - an evidence-based consultation structure
  • Facilitative communication skills for managing difficult conversations

Learning Methods

  • Presentation of evidence
  • Small group work
  • Practice sessions
  • Individual discussion and feedback

Suitable for

Senior health and social care staff at band 6 (NHS) and above

Cost: £759

Contact

Email the-christie.maguire.unit@nhs.net Call 0161 446 3773

Booking Terms & Conditions

  • Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
  • Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address for you.
  • Joining instructions will be sent via email two to four weeks before the course commences.
  • Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment prior to the first day of the course.
  • In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 1 day prior to the course

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Date and time

Location

Online

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M20 4BX

United Kingdom

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Organiser Maguire Communication Skills Training Unit

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