2 Day Advanced Communication Skills Training - 8-9 December 2022

Course structure

Using a blended learning approach we offer SPIKES ‘plus’, an evidence-based consultation framework along with other key communication skills and behaviours and test these on real examples drawn from your practice, in a safe and supportive learning environment.

e-Learning (up to 90 minutes) evidence, skills, preparation

2 day experiential workshop application, practice and feedback

transfer to practice resources, reflection support

Key Topics

• Update and refresh evidence-based skills and principles for effective communication
• Discuss challenges such as breaking bad news, advanced care planning, handling anger or distress, difficult conversations with colleagues
• Practice key skills and principles, receive constructive feedback and test out alternative strategies
• Take away communication strategies that can be transferred to any interpersonal or professional context

ACST workshops are suitable for

Senior health and social care staff - Band 6 (NHS) equivalent and above

Cost: £779

Contact

Email the-christie.maguire.unit@nhs.net Call 0161 446 3773

Booking Terms & Conditions

• Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
• Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address and mobile contact number for you.
• Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment.
• Access to the eLearning will be sent via email three weeks before the 2-day workshop followed by full joining instructions for the 2-day facilitated workshop, one week in advance. In the event of non-completion of the eLearning component of the training, delegates will be unable to access the facilitated workshop and cancellation charges will apply.
• Maguire cannot be held responsible for any failure of delegates’ equipment or internet connection. We encourage you to take advantage of the opportunity for a test call prior to the workshop (contact the-christie.maguire.unit@nhs.net to arrange this).
• In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 5 working days prior to the course.

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