Actions and Detail Panel
2017: The year of the ChatBot. How can your business benefit?
Wed 3 May 2017, 18:30 – 21:30 BST
*Exciting news! Stuart Brown from Three Mobile is now confirmed to speak at our event - more details to follow*
2017 has been heralded ‘The Year of the ChatBot’.
Businesses globally are harnessing intelligent technology to deliver simple, efficient experiences for their customers - can you afford to fall behind?
We'll be discussing how to use ChatBots to solve customer experience challenges, drive down operational costs and create competitive advantage.
Want to leave with clear next steps for implementing intelligent technology into your business?
Having seen actual working examples of ChatBots that we’ve created for our own business problems and for some of our clients?
Join us at Vanilla London on Wednesday 3rd May at 6:30-9:30pm.
There will be drinks and nibbles too, of course.
Jonathan Seal, Strategy Director, Mando
From simple messaging automation rules to fully AI-driven interactions, ‘bots are changing the way we live and work and are breaking the dominant model of interacting with brands via websites and apps. Find out how businesses are responding to this trend and using conversational interfaces to unlock opportunity across customer experience, CSAT & NPS, cost reduction, and employee engagement.
Digital strategist, speaker and part time science nerd, Jonathan has worked for more than 20 years in digital media for global brands such as TSB, Emirates airlines, Vodafone, Jaguar Land Rover, Tarmac, Saatchi & Saatchi, Toyota, Tata Steel, and many others.
ChatBots - what can you implement today?
Gary Pretty, Technical Strategist & Microsoft MVP, Mando
In this session Gary grounds the ChatBot concept and provides an overview of what businesses can implement today. Gary will walk through a real world example for a customer support ChatBot, exploring the various channels available, such as Facebook and web chat, natural language recognition and other common 'bot features.
Case Study: Stuart Brown from Three Mobile
Case Study: Just Eat
Iain Buchanan, Technology Manager, Just Eat
As a proof of concept, Just Eat are approaching chats bots with a customer service angle. Their theory is that taking a poor customer experience and enhancing it with chat bot technology will increase the customer's satisfaction. Iain will be talking through the journey that Just Eat has taken to integrate the bot into their existing customer service process and highlighting some of the lessons learned along the way.
18:30-18:45 - Registration & welcome drink/nibbles
18:45-18:50 - Welcome
18:50-19:15 - Jonathan Seal, Strategy Director, Mando
19:15-19:35 - Gary Pretty, Technical Strategist, Mando
19:35-20:00 - Stuart Brown, Three Mobile
20:00-20:15 - Iain Buchanan, Just Eat
20:15-20:40 - Closing Q&A
20:40 onwards - Networking drinks