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The chief aim of this conference is for our delegates to go back to their organisations armed with all the tools strategies and techniques they need to help deliver successful long term contact centre strategies in this brave new technology driven customer centric world.
Contact centres remain well placed to become the beating heart of an organisation’s customer engagement strategy. It is the contact centre that can deliver the customer insight that is needed in a business environment where our customers are in control of how they choose to interact with organisations and where the so called ‘customer journey’ is ever more complex.
Delivering great employee and customer experiences is recognised at board level globally as one of the key business differentiators driving competitive advantage, and the changing face of the contact centre is at the sharp end when it comes to linking the voice of our colleagues to the voice of our customers.
Engage Business Media launched in 2009 and is designed to help our global community of 120,000+ senior leaders in the customer and employee space, helping them to devise and implement winning employee and customer engagement strategies.
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile.
Engage Business Media runs a series of hugely successful thought leadership style Directors Forums for its community throughout the year, along with top level round table discussions and larger annual summits attracting over 1,200+ senior delegates, including the Customer Engagement Summit and Employee Engagement Summit. All of these face- to-face activities are supported by our dynamic websites www.EngageCustomer.com, www.EngageEmployee.com and www.EngageCxMarketing.com, weekly newsletter alerts and ground breaking webinars.
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