Agenda:

• 11:00 - Welcome
• 11:10 - Presentation, Mike Ashton
• 11:20 - Guest speaker insights, Joanna Baldwin & Mike Ashton
• 11:45 - Interactive audience discussion
• 12:30 - Networking (optional)
• 13:00 - Event close

Guest Speakers:

NEDonBoard is pleased to welcome insights from:

• Portfolio non-executive director Joanna Baldwin, whose board experience includes Chair of the Customer, Conduct & Culture Committee at Aviva and until recently Chair of the Customer Experience Committee at HMRC.
• NEDonBoard member Mike Ashton, a Trustee at Revitalise, as well as Managing Director of a corporate training and consulting practice which focuses on Customer Experience, Strategy and Leadership, engaging with SMEs through to large corporates. Mike was formerly CMO/CCO of Hilton Worldwide.

We welcome the board community to note the date in your diary and register to this event.

TO ATTEND: Please ensure to select the relevant ticket option and complete the registration form. Dial-in details will be distributed the day before the event.

Dial-in details will be distributed to registered attendees via email the day before this event.