4-Step Process For Managing Difficult Employees

Managing Difficult Conversations for Leaders

Managing difficult conversations (on demand - view at your leisure)

Managing Difficult Behavior in Children

Managing Difficult Conversations at Work

Performance Management: Dealing with Difficult Employees

Handling Difficult Customers

Difficult people by Dr Phil Watts (whole day webinar)

Difficult Workplace Conversation Level 2

Dealing with Difficult People at Work: From Narcissists to MicroManagers