Question 1

When will I get my time slot and directions?

Accepted Answer

We email every attendee one week before the event with their time slot, arrival window and full directions. If you don't see the email, check your junk/spam folders.

Question 2

Can I choose or change my time slot?

Accepted Answer

No. Slots are assigned strictly by age categories to give everyone the best matches. Changing one attendee disrupts an entire group, so requests can't be accommodated.

Question 3

What happens if I arrive late?

Accepted Answer

Doors close at the advertised session start time, and late arrivals are refused entry. Plan to arrive 15-30 ¯minutes early. No refunds are given for being late.

Question 4

How many people will I meet and how long is each chat?

Accepted Answer

You'll have around 36 one-to-one conversations. Each chat lasts 2/3 minutes in a supervised, halal setting, so you can decide whether to match.

Question 5

What ID do I need to bring?

Accepted Answer

A physical photo ID (passport or driving licence). Digital copies are not accepted. This keeps the event secure and ensures everyone matches the stated criteria.

Question 6

What exactly is a Mehram ticket and how does it work?

Accepted Answer

A Mehram (chaperone) sits at the back of the room to observe only; they do not rotate. Every Mehram must hold a ticket to enter.

Question 7

Does my Mehram or chaperone have to be Muslim?

Accepted Answer

A traditional Mehram is a close male relative, but for support only we do allow a friend or family member (Muslim or not) to attend on a Mehram ticket. The ticket rules remain the same.

Question 8

Are tickets refundable or transferable?

Accepted Answer

Tickets are strictly non-refundable and non-transferable once purchased, exactly as stated at checkout. The only exception is if we cancel an event.

Question 9

Do you match by ethnicity (e.g. "Pakistani only")?

Accepted Answer

No. We match solely on being Muslim and on age group. Attendees come from many backgrounds, and we encourage everyone to approach the event with an open mind.

Question 10

What passports are required for male attendees?

Accepted Answer

Male participants must hold a UK, EU, US or Canadian passport. Work or study visa holders, unfortunately, cannot be accommodated at present.

Question 11

Is this a whole day event?

Accepted Answer

The overall event can run all day, but you attend only your allocated slot. Your arrival window and finish time are in the confirmation email you will receive one week before the event. Ensure you leave the whole day free, as your event may run over.

Question 12

May friends or siblings get the same slot?

Accepted Answer

Only if their ages fall in the same group. Otherwise, they will be placed in different sessions, but you can sit in as each other's Mehram if you wish.

Question 13

What if I booked the wrong age group?

Accepted Answer

If that group is sold out, a change isn't possible. Please triple-check your date of birth and the age category before purchasing.

Question 14

Do I fill out preferences before the event?

Accepted Answer

No. Age grouping is the only pre-sorting. All other preferences are explored face-to-face during your conversations.

Question 15

What is the dress code?

Accepted Answer

Smart casual, modest and presentable. First impressions count, so dress to impress while respecting Islamic values.

Question 16

Can I bring children or a baby?

Accepted Answer

No. All attendees, including Mehrams, must be 18 ¯or over.

Question 17

Is food or drink provided?

Accepted Answer

Only water is supplied. No external food or drinks are permitted inside the venue.

Question 18

Is there parking?

Accepted Answer

We do not provide parking. Venues are chosen in central locations; if you're driving, please research local paid parking in advance.

Question 19

May men seeking multiple wives attend?

Accepted Answer

No. The event is strictly for Muslims seeking a single spouse.

Question 20

How will I hear about the next event?

Accepted Answer

Follow us on Eventbrite, on Instagram @IncredibleEventsCompany, and join the mailing list at www.IncredibleEventsCompany.com. Announcements go out on all three channels, and tickets sell out very quickly.

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