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Refund Policy & Substitutions - If we received notice of cancellation one month after booking and before the 31st March 2012 we will provide a full refund (minus a £50 admin fee). Cancellations received after this date will be considered for refund only if we are able to offer a place to someone from the conference delegate waiting list. However you can substitute your place for someone else from the same institution at any point by contacting the events team (

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