Question 1

What time do the doors open?

Accepted Answer

The doors will open at 5:30pm.

Question 2

What is the latest time I can arrive?

Accepted Answer

The doors will close at 6:30pm prompt.

Question 3

What time will the event start?

Accepted Answer

The Event will start at 6:30pm

Question 4

What time does the event end?

Accepted Answer

The event will end at 9.30pm.

Question 5

Is there allocated seating?

Accepted Answer

No, seats are not allocated and cannot be reserved. Seating is on a first-come, first-served basis within your category of purchase.

Question 6

How early should I arrive to get the best seats?

Accepted Answer

We recommend arriving at least an hour before the event starts to secure the best seating within your ticket category.

Question 7

Can I pass my ticket over to my friend if I can’t make it?

Accepted Answer

Yes

Question 8

Is there a minimum age? Is the event child friendly?

Accepted Answer

Yes, the event is suitable for children, all ages are welcome; however, we ask that children under 12 be accompanied by an adult.

Question 9

Are children free to attend?

Accepted Answer

If a child is occupying a seat a ticket must be purchased.

Question 10

Will there be sufficient room to park a push chair?

Accepted Answer

Yes

Question 11

Are accessible seats and assistance available?

Accepted Answer

If you need specific seating arrangements or assistance, please contact us before booking to discuss requirements.

Question 12

Is there somewhere I can pray?

Accepted Answer

Yes, there will be an area for prayer at each venue.

Question 13

Can we bring our own food and drinks to the event?

Accepted Answer

Yes, however no hot food is allowed.

Question 14

Will there be photography at the events?

Accepted Answer

Yes, there will be a professional photographer taking photographs on behalf of Al Mustafa Welfare Trust & Class A Events, for use in our marketing materials and social media channels. If you would prefer your images not to be used, please let a member of staff know at the event.

Question 15

Are cameras or recording devices allowed?

Accepted Answer

Personal cameras are permitted, but professional cameras, video cameras, and recording devices are strictly prohibited unless approved in advance.

Question 16

Are there any special effects used during the event?

Accepted Answer

Yes, the event may use strobe lights, smoke machines, and loud sounds. Attendees with sensitivities should take note.

Question 17

Can I leave the venue and re-enter later?

Accepted Answer

Yes you can.

Question 18

Can I upgrade my ticket on the day of the event?

Accepted Answer

This may not be possible if you wish to do so please contact us

Question 19

What happens if the event is cancelled?

Accepted Answer

In the unlikely event that we must cancel we will do our best to re-arrange the event. If this is not possible, we will offer a refund.

Question 20

If I accidentally purchase a ticket for the wrong location, can the ticket be transferred to another

Accepted Answer

Yes, Please contact us and we can change your purchase to the new city you wish to attend. You can transfer your ticket to another individual if needed.

Question 21

Is smoking allowed inside the venue?

Accepted Answer

No, smoking, including e-cigarettes, is strictly prohibited inside the venue. Designated smoking areas can be found outside.

Question 22

Can I get a refund?

Accepted Answer

We do not offer refunds if you change your mind or cannot attend the event.

Question 23

Any further questions?

Accepted Answer

If you have any further questions about Al Mustafa Welfare Trust events, please contact our donor relations team on 0208 569 6444 or info@almustafatrust.org

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