The aim of this course is to train delegates in the elements of ISO 9001 and IATF related to Root Cause Analysis and highlighting the key requirements for corrective actions including corrections, control, corrective action and preventive actions.

This is a one day classroom course with practical examples.

Course content:

• The need for Problem Solving
• Requirements of ISO 9001, AS 9100 and IATF 16949
• 8D terminology
• Each of the 8 Disciplines, including:
• D2 Problem Definition
• D4 Root Cause Analysis
• D6 Implement Corrective Actions
• D7/8 Preventive and Systemic Actions and Effectiveness
• How to complete an 8D report:
• What tools and techniques to apply:

Course Objectives

By the end of the course delegates should have:

• Gained an awareness of the key requirements of the standards ISO 9001 and IATF for corrective action including corrections, control , corrective action and preventive actions.
• Gained an understanding of a process for effective problem solving
• Gained an understanding of the tools that can be utilised for route cause analysis:
• Is Is-not analysis
• Brain Storming
• Cause and Effect Diagram (Ishikawa)
• 5 Why Cause Analysis
• Have an understanding of how to facilitate a problem solving team

Who Should Attend

Business leaders with responsibility for design, technical, production and quality.

Management with responsibilities for maintaining or implementing Quality Management requirements.

Engineers and technicians who are required to solve workplace problems.

Presenter - Steve Buckle

Steve Buckle, Experience Quality Management Systems consultant and lead auditor in ISO 9001 and IATF 16949.

For further information please contact Sandie Houghton, sandie.houghton@tuv-sud.co.uk