Free

8x8 Partner Enablement Course - Sales Engineer VCC Academy (Aylesbury)

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Location

Location

8x8 HQ Aylesbury

Unit 2 Bell Business Park

Smeaton Close

Aylesbury

HP19 8JR

United Kingdom

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Event description

Description

Welcome to 8x8 Partner Enablement,

8x8 provides a free of charge one-day accreditation course for our partners. This is designed to offer a structured understanding of our business and portfolio, run in a purpose-built demo suite at our Aylesbury HQ.

Class sizes are managed to ensure all attendees are able to interact and given the time to understand the content. The course is delivered in modules by a Matthew Marchant Sales Engineer UK & EMEA:

The 8x8 ‘Partner Enablement’ programme is designed to provide our partners with a superior level of confidence.

The Sales Engineer VCC course is designed around having previous knowledge of the 8x8 services therefore, candidates must:

  • 3+ years of experience in the Unified Communication and Contact Center space
  • Network skills: CCENT, etc.
  • Attendance of the 8x8 Academy
  • Pre-documentation to read prior to the onboarding
  • Video:
  • Reading:
  • Trial Zendesk/Salesforce Accounts

The programme will provide a deep dive into the following Virtual Contact Centre Topics:

1. VCC Overview

2. Interconnecting with 8x8 services3. Network Tests

4. Trial/POC

5. Transaction flow – Channels –Scripts – Queues

6. Scripts - IVR

7. Queue Configuration – Queue Types/In Queue treatments

8. Inbuilt CRM

9. Integration – Salesforce/API – Web callback/Call recording

10. Web Chat

11. Analytics – CX/Reporting/Business Intelligence/Wall boards

12. QM/Speech Analytics/WFM

13. Pro services

14. Troubleshooting

15. Documentation

Delegates will need to bring their laptops and any iOS or Android, Smart phones and tablets.

Sessions Start @ 10am and will finish around 5pm, lunch will be provided, please let me know if you have any special dietary needs.

We are sure you will find this information a great help, but should you have any further questions at this stage please feel free to contact me directly - matthew.marchant@8x8.com or your Channel Manager, we will be more than happy to help you.

If you need somewhere to stay you can get a reduced rate here: http://www.hartwell-house.com/ just quote 8x8 when making the reservation.

I would like to wish you every success and I look forward to working with you

Yours Sincerely,

Matthew Marchant

Sales Engineer

matthew.marchant@8x8.com

8x8 | 8x8.com/uk

FAQs

Are there ID or minimum age requirements to enter the event?

You must be over 18 and a signed up 8x8 partner.

What are my transport/parking options for getting to and from the event?

Parking on site in clearly marked 8x8 bays. Overflow car park is to the right when you get to T junction after the barrier. Park on road if full.

What can I bring to the event?

Laptops and smart phones are required for both days.

How can I contact the organiser with any questions?

Matthew.marchant@8x8.com

* Please note that there is a £100 admin fee for non-attendance if you book and don't attend.


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Date and Time

Location

8x8 HQ Aylesbury

Unit 2 Bell Business Park

Smeaton Close

Aylesbury

HP19 8JR

United Kingdom

View Map

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