Reporting processes are ways in which employees, clients/customers or third parties communicate concerns, problems or complaints to organisation; they are extremely helpful ways in which organisations can identify problems before they become serious and expensive or can receive feedback about their products before their customers take their money elsewhere. They are therefore essential for building a productive and successful organisation in the long term.
Often organisations are wary of reporting processes because they may lack the confidence or knowledge on how to structure reporting processes or how to deal with complaints. This session explores different reporting processes examining the factors that makes reporting processes effective and helpful for organisations and those using those reports and the factors that make reports unhelpful and ineffective.
We will be looking at three real-life case studies that will show how flawed reporting processes can cause massive financial harm to an organisation because of loss of reputation or business. We will also look at how an effective reporting process to elucidate how to structure reporting processes that highlight concerns so that they do not turn into scandals.
ABOUT SOLVEQUEST
SolveQuest trains and advises organisations on governance and oversight structures.
Many organisations are worried about scandals from workers' misconduct (e.g. discrimination, bullying, sexual misconduct and corruption) or poor quality work, but they do not know how to prevent and identify misconduct. When misconduct materialises, it can cause expensive litigation and reputational damage. Using real-life case-studies, we show organisations how to understand and identify misconduct before it escalates into scandals. We teach organisations how to set up their own systems to prevent problems so that they spend their time and money on prospering rather than dealing with problems.
SolveQuest was developed from the expertise gained after years of supporting and advising whislteblowers. This work led to being invited to advise a Shadow Minister and to contribute to the work of the All-Party Parliamentary Group on Whistleblowing. We also have experience in working with wide-ranging media outlets (including the BBC, Channel 4, ITV, The Times, Financial Times, The Guardian, The Independent, the Daily Mail), therefore we understand and can advise on how the media perceives stories and turns them into scandals. Thanks to a legal background (having studied law at Cambridge, Oxford and Coventry universities and having worked as a lawyer in London), we have a practical and analytical approach to training.
SolveQuest was founded out of an aspiration to help organisations prevent misconduct and the causes of misconduct. We genuinely care to help our clients create productive and thriving organisations.
We value that those who attend our training sessions make the most of their time. If you have any questions about any of our sessions or if you are unsure which sessions to book, please do get in touch at contact@solvequest.co.uk. We would be happy to help.
If you require any session tailored to your unique needs, we would be happy to work with you and your organisation to craft individualised training for your requirements.
This event has a promotional price because it is a new session; as part of this promotion, you may receive an email inviting you to provide feedback on the session.
