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A Process Approach & Customer Loyalty and the Quality Professional

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The Collection

1 Danes Terrace

Lincoln

LN2 1LP

United Kingdom

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The CQI Derby and Nottingham Branch is connecting with members towards the east of our region and we invite you to attend an evening seminar at the Iconic Collection Museum in the heart of historic Lincoln. This special event will feature two excellent presenters who will engage with delegates about the following topics:

PLEASE NOTE CHANGE TO PRECENTAION: ISO 9004 HAS BEEN CHANGED TO A PROCESS APPROACH

A Process Approach

We'll discuss the process approach principle which for quality management systems has been around for many years, but hasn’t necessarily been understood or implemented as intended. This presentation will explain how process mapping can and should be about predicting the results of change – not just an exercise to achieve ISO certification.

About Dr Michael Cousins:

Michael founded Triaster in 1994 and remains its Managing Director. It has been his vision that has driven the Triaster platform to support process mapping, management and improvement as business as usual and he is the originator of the Noun-Verb Method that underpins this. Michael is a Chartered Quality Professional, a Fellow of the Chartered Quality Institute and a Doctor of Mathematics.


Customer Loyalty & The Quality Professional

The seminar will consider the contribution made to Business Success by Customer Loyalty, the role of the Quality Professional in this process and the challenges of implementing an impactful Net Promoter System (NPS) into a commercial organisation.

Presented by Mark Eydman BSc (Hons) MBA MIET MCQI MIoD a highly experienced Business Leader and Quality Professional with a career founded in Building Automation products, services and solutions. While previous roles included Project Management, Sales and Services responsibilities, his most recent assignments have required the design, deployment and operation of Quality and NPS based Customer Loyalty programmes on a global scale.


Please arrive from 18:00hrs for refreshments and networking, ready for a prompt 18:30hrs start.

Location: The Collection, 1 Danes Terrace, Lincoln, LN2 1LP - Room: LEAP Auditorium

https://www.thecollectionmuseum.com/visiting-us


Parking

When coming into Lincoln, follow directions for the Cultural Quarter. The nearest car parks to the museum are on Danes Terrace, Flaxengate and Broadgate.

For more information on car parks in Lincoln please visit https://www.lincoln.gov.uk/visitor-and-leisure/parking/

For details on the 'Walk and Ride' bus service please visit www.visitlincoln.com/things-to-do/walk-and-ride


The event is hosted by the CQI Derby and Nottingham Branch and is free for all CQI and IRCA members to attend. Members will be asked to provide their membership numbers. Guests are most welcome but they will require their own ticket, also free of charge.



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Date and Time

Location

The Collection

1 Danes Terrace

Lincoln

LN2 1LP

United Kingdom

View Map

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