This remote event, hosted by the itSMF Belgium chapter in collaboration with Paul Wilkinson will take place on Tuesday 23/6 from 5:30pm—7:00pm

If you want to benefit maximally from this session, check out the book “ABC of ICT An Introduction” created by Paul Wilkinson. What can you expect reading it?

ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations, we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues.

This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues.

As an itSMF member, you are entitled to a free (pdf) copy. We thank Van Haren Publising, sponsor partner of the itSMF Belgium chapter for this gesture.

Don’t have it yet? Email eddy@itsmf.be with ABC for ICT in the subject. If you want to buy it, you can find it in the Van Haren webshop for €47.42.

It will be a session packed with information reviewing the book by the author. However, there is also a call for action for those who participate. As part of the review, we would like to integrate the questions you had during the reading of the book.

To break the ice, here is mine: Why is the book as relevant today as it was in 2008 when published?

If you thought that would be all, think again. We will ask you to draw your top 3 ‘worst practice’ cards from our virtual ABC card deck. How do the participants experience the service management reality? We are curious which will be the top cards and what this learns us for the Belgian SM scene…

And to top it off, we would like to introduce a new way of engaging with our members. Interested?