We have a mobile i-swim pool hoist chair to enable all of our guests to enjoy our outdoor pool.
The chair is accessible via the use of either transfer board, or with the use of our moveable hoist and privacy screen. Please let us know at the point of booking, which method you would prefer so we can ensure the equipment is ready for you. NB. our staff are unable to assist guests with their transfer.
There is an accessible toilet and poolside changing room, and we also have a Changing Places Shower and Toilet located on the ground floor inside the hotel.
The ticket price is for a 3-hour session for 1 disabled guest plus 1 carer and includes the use of our outdoor pool, pool towels, changing facilities and a 30-minute session in our Sensory Room. Bookings can be made for either 10am - 1pm or 2pm - 5pm (please choose the correct ticket time when booking). Your Sensory Room session will be booked for the last half an hour of your session ie: 12.30pm or 4.30pm.
Full payment is required at the time of booking however, should you need to cancel you can do so on Eventbrite, up until 1 hour before your session starts on the day, with a full refund (minus the booking fee).
Parking is available on a first come first served basis for blue badge holders free of charge but please contact the hotel direct to reserve a space as we cannot guarantee that this will be possible on the day of your booking. If this is the case, there is a drop off point at the front of the hotel and a wheelchair lift to gain access to the hotel front entrance.
Our poolside bar serves a range of drinks, snacks and ice cream throughout the day, or you can join us on the Terrace or in The Retreat Bar and Eatery to enjoy a light snack, lunch or dinner at any time.
** We can cater for blended diets. Just ask when placing an order. **
Please respect our policy that food and drink that has not been purchased at the hotel should not be consumed on the premises. Exceptions to this can of course be made for specific liquid diets - please just advise our staff of this on arrival.
