You're invited to our exclusive morning briefing where we'll discuss how leading brands are using the latest best practices to achieve awesome customer service. This event is for attendees who are leading customer service and customer experience in their organisations.
We’ll be joined by special guest, Adam Jonsson - Operations & Development Manager Customer Relations at Fyndiq. Fyndiq are developing a one-stop bargain superstore offering customers hundreds of thousands of products. Fyndiq was founded back in 2010, conquering Sweden and are spreading bargain shopping fever across Europe.
Named as The Next Web Europe's 6th fastest growing tech startup, hear from Adam about how they use Zendesk at Fyndiq as he shares their case study.
9:00 - 9:30 Registration and networking
9:30 - 10:00 The Art of Customer Satisfaction
10:00 - 10:30 The Power of WOW-ing Your Customers
10:30 - 10:45 Coffee
10:45 - 11.30 Case Study: Fyndiq - Adam Jonsson
"Fyndiq has made a rapid growth over the past few years. Almost from the very beginning we have used Zendesk as our integrated customer suport tool that has been a important part of our success. I will demonstrate how we use Zendesk to customize our workflow and use automations to streamline our operations, with our key focus to increase customer satisfaction."
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.
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