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Achieving competitive advantage through Unified Communications
Fri 31 March 2017, 10:00 – 14:30 BST
“Clients increasingly expect to engage with legal assistance through a variety of devices and channels. Law firms that cannot offer these communication channels face being at a competitive disadvantage.”
That was a clear message from The Law Society’s “Future of Legal Services Report". It is a message that equally applies to firms across all aspects of the professional services sector.
The professions are also facing a number of other challenges to their traditional operating practices. Leading firms need to be fleet of foot to take advantage of shifts in the global economy, embrace the increasing consumerisation of many professional services, ride a wave of M&A activity and maximise fee earner utilisation, whilst at the same time still protecting client service and data security.
GCI is one of the leading providers of managed IT services to the professional services sector in the UK, with over 180,000 seats of Skype for Business deployed to date. Our Executive Workshop will share insights from our work across major professional services firms; including major city law firms such as Fieldfisher and leading regional players such as Keogh’s. The session will show how unified communications and Skype for Business in particular can:
Deliver a scalable and flexible communications platform for all fee earners, irrespective of location, time zone and working mode
Meet clients’ demands to interact with the firm across varied communications channels without compromising the quality of service and response times
Map a path to invest in a scalable IT platform that not only minimises capital outlay but provides the flexibility to respond to changing competitive pressures
Reduce per transaction cost and manage new clients’ volume based transactional services
Ensure secure transmission and storage of confidential data in a highly regulated sector
Please do join us for what promises to be an informative and stimulating session where you can share insights with your IT peers and hear from thought leaders drawn from Microsoft and GCI.