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Thu, 17 Nov 2016, 10:00 – Fri, 18 Nov 2016, 18:00 GMT
Active Supervision has been developed by Swissport International to develop leadership skills enabling supervisors and team leaders to commit themselves with the implementation of the Swissport Formula toolkit.
Team Leaders, Supervisors and Shift Managers. Other management grades are also welcome to join the course. The course is open to all business units i.e. Ground Handling, Cargo, MT and Flightcare.
The course includes:
Introduction to the course and Swissport Formula
AS01 – Performance Management. Where to find KPI and how to share performance with the team, understand the job role and accountability
AS02 – Standard Management processes. Able to state the tools used and able to collect and pass required information correctly.
AS03 – Standard Training – Can use feedback as a development tool for the team, can correct and recognize performance outside of SOP
AS04 – Operational Processes. Can locate SOP and LOP and use them for briefings. Can deliver effective briefings.
AS05 – Safety Management. Can effectively brief on safety topics and check understanding. Can correct and recognize safe and unsafe performance.
This course is open to Swissport employees only.
If this course does not meet its minimum numbers it may be subject to cancellation. If you need to book non-refundable hotel or travel to attend this event, please check with HGB.Training@Swissport.com before booking.
How to book: Swissport Employees
Prior to booking, approval must be sought from local management for the time off to attend this course. In case of a no-show, your station will be charged up to £100 for non-attendance. Once agreed, the space must be booked using a @swissport.com or @flightcare-multiservices.com email address. Employees must select the ‘Swissport Employee’ free ticket option.