Admin, Secretarial & PA Level 5 - Online Course

Course Curriculum

• Module 01 - Introduction to Personal Assistant & Admin Support Assistant
• Module 02 - Introduction to Office Administration
• Module 03 - Skills of an Effective Administrator
• Module 04 - Introduction to Reception and Receptionist
• Module 05 - Business Telephone Skills
• Module 06 - Representing Your Boss and Company
• Module 07 - Business Etiquette
• Module 08 - Mail Services and Shipping
• Module 09 - Travel Arrangements
• Module 10 - Organising Meeting and Conferences
• Module 11 - Diary Management and Note taking
• Module 12 - Time Management
• Module 13 - Record Keeping and Filing Systems
• Module 14 - Business Writing Skills
• Module 15 - Organisational Skills
• Module 16 - Communication Skills
• Module 17- Customer Service
• Module 18- Effective Planning and Scheduling
• Module 19 - Invoicing/Petty Cash

(See full curriculum)