Admin, Secretarial & PA Online Course

The Admin, Secretarial & PA course is a globally recognized training program that blends core administrative skills with the essential knowledge needed to support individuals with learning disabilities. Designed for professionals in administration, secretarial, and personal assistant roles, this course helps learners build the capabilities to operate efficiently in high-pressure office environments while understanding the nuances of inclusive communication and support for colleagues or clients with learning needs.

This all-inclusive course equips learners with in-demand administrative, organisational, and interpersonal skills. You’ll gain proficiency in diary management, travel arrangements, business writing, meeting organisation, communication, record keeping, and more. At the same time, it covers how to apply these competencies effectively in workplaces that support or interact with individuals who have learning disabilities.

Through in-depth modules, you'll also develop empathy, problem-solving strategies, and adaptive communication approaches vital for inclusive administrative roles. By combining secretarial skills, PA techniques, and admin support practices, this course creates a fully-rounded professional development pathway.

Whether you're starting your admin career or enhancing your existing role to become more inclusive and effective, this course offers the tools, methods, and mindset to thrive.

Learning Outcomes

• Understand core responsibilities in admin, secretarial, and PA roles.
• Learn inclusive methods to support individuals with learning disabilities.
• Master diary management, travel planning, and time optimisation.
• Improve business writing and office communication capabilities.
• Develop interpersonal and professional etiquette for workplace success.
• Gain confidence in organising meetings and keeping accurate records.

Course Link: Admin, Secretarial & PA Online Course

Course Curriculum

Module 01: Introduction to Admin Support Assistant

Learn core responsibilities, career pathways, and how admin supports business infrastructure.

Module 02: Introduction to Personal Assistant

Understand the PA’s role in executive support, confidentiality, and task coordination.

Module 03: Introduction to Office Administration

Office systems, environment setup, and workflow optimization techniques.

Module 04: Skills of an Effective Administrator

Covers adaptability, critical thinking, and multi-tasking under real-time pressure.

Module 05: Introduction to Reception and Receptionist

Professional reception behavior, greeting visitors, and managing front desk operations.

Module 06: Business Telephone Skills

Master call etiquette, handling complaints, and maintaining customer satisfaction.

Module 07: Representing Your Boss and Company

Build personal branding, presentation, and diplomacy as an executive representative.

Module 08: Business Etiquette

Cultural awareness, dress codes, and professional behavior across global offices.

Module 09: Mail Services and Shipping

Track couriers, manage correspondence, and organize inter-office communication.

Module 10: Travel Arrangements

Plan business trips, manage itineraries, and handle travel budgets.

Module 11: Organising Meetings and Conferences

Set up meetings, schedule attendees, and produce clear agendas and minutes.

Module 12: Diary Management and Note-taking

Handle executive calendars, prioritize appointments, and write accurate notes.

Module 13: Time Management

Prioritize, delegate tasks, and optimize productivity throughout the workday.

Module 14: Record Keeping and Filing Systems

Digital and physical systems for storing, retrieving, and securing documents.

Module 15: Business Writing Skills

Improve clarity in reports, emails, memos, and formal documentation.

Module 16: Organisational Skills

Workspace organization, process management, and task scheduling mastery.

Module 17: Communication Skills

Verbal, non-verbal, and written communication in diverse office settings.

Module 18: Customer Service

Empathy-driven support and service excellence, including disability sensitivity.

Module 19: Effective Planning and Scheduling

Daily, weekly, and long-term project planning for team and personal goals.

Module 20: Invoicing and Petty Cash

Basic accounting, expense logging, and petty cash reconciliation procedures.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.