Administration & Reception (Receptionist) Training Online Course

What's included:

• Fully Online Recorded Class
• CPD Accredited
• Free certificate
• 24/7 access to the course for Lifetime
• Online support
• No hidden fees

Course Link : Administration & Reception (Receptionist) Training

Step into the spotlight of every modern business—where organisation meets communication, and first impressions matter the most. The Administration & Reception (Receptionist) role is not just about answering phones or booking appointments; it's about becoming the backbone of a professional environment. Whether you're starting fresh or sharpening your admin skills, this comprehensive Administration & Reception (Receptionist) course is tailored for global learners who want to thrive in the fast-paced world of front-desk operations and office support.

This expertly structured Administration & Reception (Receptionist) training offers a step-by-step guide through the essential functions of administrative assistance, receptionist duties, professional communication, scheduling, office documentation, and beyond. By completing this course, you will not only gain industry-relevant knowledge but also the confidence to become a trusted and efficient member of any team—no matter the sector or size of the company.

What You'll Learn

• Fundamentals of Administration & Reception (Receptionist) roles
• Efficient diary management, travel arrangements & time management
• How to organise meetings, conferences, and professional communication
• Handling mail services, shipping, invoices, and petty cash
• Effective business writing, customer service & communication strategies
• Representing the company professionally over the phone and in-person.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the Administration & Reception (Receptionist) Training online course 48 hours after your enrolment.

Course Curriculum

This Administration & Reception (Receptionist) course includes the following in-depth modules:

✅ Module 01: Introduction to Admin Support Assistant

Grasp the foundation of Administration & Reception (Receptionist) roles and understand the key responsibilities of an administrative support assistant.

✅ Module 02: Introduction to Personal Assistant

Learn how to support high-level executives and become a trusted Personal Assistant.

✅ Module 03: Introduction to Office Administration

Explore office systems, workflows, and the organisational structure in admin settings.

✅ Module 04: Skills of an Effective Administrator

Discover what makes a competent administrator in today's competitive business landscape.

✅ Module 05: Introduction to Reception and Receptionist

Step into the world of front-desk operations and learn how to make the perfect first impression.

✅ Module 06: Business Telephone Skills

Master business call etiquette, phone screening, and professional tone.

✅ Module 07: Representing Your Boss and Company

Learn to act as a spokesperson for executives and represent the company professionally.

✅ Module 08: Business Etiquette

Master workplace manners, professional conduct, and culturally aware communication.

✅ Module 09: Mail Services and Shipping

Handle mail distribution, courier services, and secure packaging processes.

✅ Module 10: Travel Arrangements

Learn to plan travel routes, book accommodations, and manage travel expenses.

✅ Module 11: Organising Meeting and Conferences

From room booking to minutes—master all aspects of meeting organisation.

✅ Module 12: Diary Management and Note-taking

Schedule, prioritise, and note-take like a pro for seamless executive support.

✅ Module 13: Time Management

Learn to balance workload, avoid burnout, and keep the day running smoothly.

✅ Module 14: Record Keeping and Filing Systems

Understand how to store, retrieve and manage data in secure filing systems.

✅ Module 15: Business Writing Skills

Create professional reports, emails, and documentation.

✅ Module 16: Organisational Skills

Structure your tasks, files, and responsibilities for maximum efficiency.

✅ Module 17: Communication Skills

Build strong written and verbal communication for both clients and internal staff.

✅ Module 18: Customer Service

Handle inquiries, complaints, and feedback with empathy and professionalism.

✅ Module 19: Effective Planning and Scheduling

Learn to prioritise tasks, manage calendars, and meet deadlines efficiently.

✅ Module 20: Invoicing & Petty Cash

Track finances, create invoices, and manage petty cash operations.