Administrative Assistant Certificate Training

Course Overview

Administrative assistants are often the backbone of any efficient workplace—handling tasks, supporting leadership, coordinating schedules, and keeping the daily engine running smoothly. This Administrative Assistant Certificate Training offers a professional, structured, and practical approach to mastering the multifaceted responsibilities required in today’s high-pressure office environments.

From mastering organisation and time management to polishing your verbal and non-verbal communication skills, this globally accessible course provides in-depth insights into what it truly means to be an effective administrative assistant. Designed to develop your confidence, competence, and capability, this training is suitable for complete beginners or experienced individuals looking to update their skills for modern business settings. With real-world relevance (minus the buzzwords), you'll gain knowledge that translates directly into workplace performance, whatever your sector or role.

Learning Outcomes

• Develop organisational skills to manage files, emails, and schedules efficiently.
• Apply time management techniques to prioritise and meet deadlines.
• Use verbal communication strategies to support team and client interaction.
• Interpret non-verbal cues to improve professional office communication.
• Build resilience and confidence for handling high-pressure admin tasks.
• Understand the value of teamwork and partnership in office roles.

Course Link: Administrative Assistant Certificate Training

Course Curriculum

Module 1: Getting StartedUnderstand the administrative assistant role and the expectations that come with it. Learn how to set up a productive working environment from day one.

Module 2: Getting Organised, Part OneMaster filing systems, email organisation, note-taking, and managing documents effectively.

Module 3: Getting Organised, Part TwoExplore digital tools for task management, file sharing, and workflow tracking.

Module 4: Managing TimeLearn the secrets of successful time management, task batching, and prioritisation.

Module 5: Getting It All Done On TimeApply practical strategies to complete tasks promptly and juggle multiple deadlines.

Module 6: Special TasksDelve into travel planning, meeting logistics, event coordination, and executive support.

Module 7: Verbal Communication SkillsEnhance your telephone etiquette, professional vocabulary, and active listening techniques.

Module 8: Non-Verbal Communication SkillsRecognise body language, tone of voice, and written cues in workplace settings.

Module 9: Empowering YourselfBuild confidence, assertiveness, and self-awareness in your administrative journey.

Module 10: The Team of TwoUnderstand the dynamics of working closely with executives or managers as a duo.

Module 11: Taking Care of YourselfDevelop boundaries, manage stress, and balance workloads to avoid burnout.

Module 12: Wrapping UpReview key takeaways, apply final strategies, and prepare for real-world application.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.