Administrative Management Online Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

The Administrative Management Online Course offers comprehensive training for individuals eager to excel in administrative roles. This course covers essential administrative management skills, including office administration, communication, time management, and organisational skills. Designed to enhance business etiquette and telephone skills, the program equips learners to represent their bosses and companies professionally. Modules such as mail services, travel arrangements, meeting organisation, and record-keeping ensure a well-rounded administrative expertise. Emphasis on business writing, customer service, invoicing, and petty cash management prepares learners for real-world challenges. This course is ideal for aspiring administrators, office managers, and professionals seeking to boost administrative efficiency.

Through engaging online lessons, participants will develop effective planning and scheduling abilities and master communication techniques crucial in business environments. The curriculum’s focus on organising meetings and conferences, managing files, and delivering exceptional customer service enhances workplace productivity. This course incorporates practical strategies to improve business telephone skills and ensures participants are adept at handling mail and shipping services. Time management techniques included in the training support efficient work habits, while modules on business writing skills refine professional correspondence.

Learning Outcomes

1. Understand fundamental concepts of office administration and management.
2. Demonstrate skills needed for effective administrative support roles.
3. Apply business etiquette principles in professional administrative settings.
4. Manage travel arrangements and organise meetings efficiently.
5. Develop strong communication and customer service abilities.
6. Use time management and planning techniques to boost productivity.

Course Link: Administrative Management

Course Curriculum:

Module 01: Introduction to Office Administration

Learn the core functions of office administration, including workflow management, workplace protocols, and the role of administrative professionals in modern business environments.

Module 02: Skills of an Effective Administrator

Develop critical administrative skills such as multitasking, problem-solving, decision-making, and professional adaptability for varied workplace scenarios.

Module 03: Business Etiquette

Understand the principles of professional behaviour, dress code, meeting conduct, and workplace diplomacy to enhance business relationships.

Module 04: Business Telephone Skills

Master professional phone communication, call handling techniques, voicemail etiquette, and conflict resolution over the phone.

Module 05: Representing Your Boss and Company

Learn to act as a professional representative, manage communications, and handle sensitive information while protecting company reputation.

Module 06: Mail Services and Shipping

Gain skills in sorting, distributing, and shipping mail while following organisational and postal regulations.

Module 07: Travel Arrangements

Plan and coordinate business travel, including booking flights, hotels, transportation, and preparing itineraries.

Module 08: Organising Meetings and Conferences

Learn to prepare agendas, coordinate participants, arrange venues, and manage technical requirements for successful events.

Module 09: Time Management

Apply tools and strategies to prioritise tasks, avoid procrastination, and increase daily productivity.

Module 10: Record Keeping and Filing Systems

Understand best practices for maintaining accurate records and organising physical or digital filing systems.

Module 11: Business Writing Skills

Enhance professional writing with clarity, tone, structure, and grammar for emails, reports, and business letters.

Module 12: Organisational Skills

Develop methods to structure workloads, coordinate team efforts, and manage multiple projects effectively.

Module 13: Communication Skills

Strengthen verbal, non-verbal, and written communication for clearer workplace interactions.

Module 14: Customer Service

Deliver exceptional service by understanding customer needs, resolving issues, and maintaining positive relationships.

Module 15: Effective Planning and Scheduling

Learn to create schedules, allocate resources, and plan tasks to meet deadlines consistently.

Module 16: Invoicing/Petty Cash

Acquire skills in processing invoices, managing petty cash, and maintaining accurate financial records.

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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.